Part Time Customer Service Associate ON

Leons is currently looking for a Part Time Customer Service Associate to oversee that excellent after-sale service is provided to customers to liaise and advocate for customers when dealing with third-party repair and service organizations to maintain an organized system of files on open customer service issues to promote and maintain service standards and to provide training and support to other service associates.

About Us:

Leons Furniture has locations from coast to coast is Canadian owned and has a rich history spanning over 110 years. Today as in the past Canadians have turned to us to provide their home furnishing needs and were proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leons in entry level positions and with hard work determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position Leons can open the door to a bright and exciting future for you. You bring the can-do attitude and we will provide the tools for your success. Join us today!

Responsibilities:

• Train new service associates and to provide ongoing training where required
• Assist customers by phone in-person or by email with service requests
• Set and confirm repair tech appointments with customers
• Follow up with customers and vendors on overdue parts
• Complete inspections on all Exchanges or upon customer request
• Schedule deliveries of Exchanges & Credit Memos
• Authorize gift certificates discounts and credits to customers to keep as-is (within specific parameters)
• Enter Exchanges Credit Memos Sales and Reselections
• Follow up on overdue work orders Credit Memos repairs and parts
• Performing various other duties as assigned

Requirements:

• Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service skillfully balancing company goals with customer expectations.
• Maintains composure and professionalism in high-pressure situations ensuring effective problem-solving and excellent service delivery.
• Ability to communicate clearly both written and orally
• Fun friendly confident personality
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• And most importantly a POSITIVE ATTITUDE!

We offer:

• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable well-respected truly Canadian company with opportunities for growth from coast to coast
• Continuous quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $17.85.

Additional Information:

• Artificial Intelligence (AI) Use: Leons may use AI tools to support the recruitment and selection process (e.g. screening resumes scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs can email their accommodation requests to .

How to Apply:

If youre ready to bring your expertise and leadership to Leons wed love to hear from you.

Please email your application including your CV and a short statement on why you would be a great fit for LFL.