Regional Operations Manager

LOCATION:London area

HOURS:40hours per week

SHIFT PATTERN:Monday to Friday (as business requires)

SALARY: 65000 - 70000 Per Annum DOE

If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!

Job Objective & Responsibilities:

To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills the Regional Operations Manager will develop high-performing teams across multiple blue-chip and high-profile sites consistently meeting or exceeding client service standards in security and cleaning operations

Main Duties:

Operational Excellence

Lead comprehensive security cleaning and other soft services operations across assigned regional portfolio of blue-chip/high-profile client sites

Perform specific investigations as requested by senior management ensuring compliance with industry standards and client requirements

Implement and maintain quality management systems specific to security cleaning and other soft services conducting monthly quality assurance checks across all sites

Ensure adherence to health and safety protocols with particular focus on security procedures and cleaning chemical handling

Financial Management

Meet budgetary targets and monitor financial performance across regional security cleaning and other soft services contracts

Strategic planning and setting key objectives for multi-site operations ensuring profitability across diverse client portfolios

Monitor expenditure and income against plan implementing credit control measures and managing direct costs through efficient operational methods

Secure and implement price adjustments when necessary ensuring contract profitability while maintaining service excellence

Review cost-efficient operating methods managing margin improvements through enhanced productivity in security cleaning and other soft services contracts

Authorize wage sheets from Site/Contract/Branch Managers ensuring accurate payment and budget adherence across all security cleaning and other soft services contracts

Approve materials requisitions ensuring compliance with budgets and company-approved supplier lists for security equipment and cleaning supplies

Administrative Excellence

Respond to customer queries promptly both orally and in writing maintaining high standards of client communication

Set performance targets for regional management teams across security cleaning and other soft services operations

Attend monthly meetings with internal stakeholders and blue-chip clients ensuring service delivery meets expectations

People Management & Development

Recruit Regional Managers Branch Managers Contract Managers Site Managers and Site Supervisors with relevant security cleaning and other soft services expertise

Maintain current employment records conduct staff appraisals and identify candidates for future development within security and cleaning specializations

Ensure employment procedures compliance and provide comprehensive training in security protocols and cleaning standards

Implement company disciplinary and grievance procedures ensuring all staff understand and follow established protocols

Champion health and safety procedures across all operations with emphasis on security risk management and cleaning chemical safety

Business Development

Expand revenue base through retention of existing blue-chip clients and acquisition of new high-profile security cleaning and other soft services contracts

Support competitive tendering process providing operational expertise for surveys estimates and proposals

Drive growth through exceptional service delivery and proactive client relationship management

REQUIRED SKILLS AND EXPERIENCE

Person Specification:
Essential Requirements:

Proven leadership experience managing security and cleaning operations across multiple sites

Demonstrable experience with blue-chip/high-profile client environments

Strong understanding of health and safety legislation and implementation

Comprehensive knowledge of HR practices and employment law

Excellent communication and interpersonal skills

Strong commercial acumen and financial management capabilities

Ability to take responsibility and show initiative in complex operational environments

Must be willing and able to undergo BS7858 security vetting process

Desirable:

NEBOSH certification

IOSH Managing Safely

BICS (British Institute of Cleaning Science) membership

SIA License

Previous experience managing security and cleaning services

Track record of successful contract retention and growth in premium client environments

Important Note:

The successful candidate must successfully complete BS7858 security vetting as a condition of employment.

Were proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work our innovative employee app where you can find:

• Perks: discounts gift cards cashback and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABMs benefits visit our

About ABM:

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility engineering and infrastructure solutions. Every day over 100000 team members deliver essential services that make spaces cleaner safer and efficient enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate aviation mission critical and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter more connected spaces ABM is investing in the future to meet evolving challenges and build a healthier thriving world. ABM: Driving possibility together.

For more information visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Required Experience:

Manager