General Manager, Central Operations Flexible

About Us

At Claro we support people with complex needs live more independent and confident lives. We set the standard for specialist disability services delivering excellence in complex support. With 30 years of experience and national coverage we provide the right homes supports and transitions guided by expertise and delivered with care.

The Opportunity:

At Claro the experience of the people we support and the people who deliver that support matters deeply. We are committed to ensuring clients feel respected and involved support workers feel confident and connected to a clear practice identity and families and partners experience transparency and trust.

The General Manager Central Operations leads Claro Disability Services national workforce optimisation and operational performance functions. This role oversees workforce planning real-time operations rostering governance and key workforce transformation initiatives.

As the General Manager Central Operations you will deliver stable efficient and people-centred services by improving utilisation continuity of support and operational sustainability. You will lead and further develop a capable engaged team including:

• Lead strategic workforce planning and transformation programs aligned to client supports funding models regulatory requirements and Claros mission.
• Oversee real-time operations and incident response to ensure reliable service delivery adherence to service levels and rapid issue resolution.
• Design and govern rostering policies attendance management leave planning and surge capacity to maximise utilisation while safeguarding staff wellbeing.
• Build and embed governance analytics and reporting frameworks to promote transparency accountability and evidence-based decisions.
• Drive performance improvements that enhance client outcomes and financial sustainability.
• Engage with executive leaders service delivery leaders and corporate support functions to ensure alignment with organisational goals.

Key Accountabilities:

• Maintaining real-time workforce dashboards and workforce analytics that inform decision making at an executive and operational level
• Improvements in client outcomes and satisfaction through workforce stability and predictable rostering.
• Alignment with SCHADS Award rostering principals across the national workforce
• Measurable reduction in overtime and agency use where appropriate without compromising care quality or staff well-being.

To be successful in this role you will have:

• Proven track record in workforce planning leadership operations management ideally within disability services or related support sector
• Demonstrated experience leading national or large-scale workforce strategy.
• Knowledge of disability services funding models regulatory requirements and quality standards
• Excellent leadership stakeholder management and change management skills.
• Ability to translate strategy into practical people-centred processes.

Whats in it for you:

• Purposeful value-driven leadership role with national impact.
• Competitive salary and benefits (including flexible work arrangements where possible)
• A workplace that lives our values every day in every interaction.
• Friendly team environment with a great community care spirit
• Supportive collaborative culture prioritising learning and continuous improvement.

How to apply

To apply select the apply button below and you will be redirected to our website to commence your application.

Please note: Candidates may be shortlisted and interviewed prior to closing date apply today!

We pride ourselves on being an equal opportunity employer committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability people of all ages cultural identities gender identities and expressions & LGBTIQA people