Patient Connection Specialist Atrium Health One Health Rural Hall Call Center FT

8 am to 5 pm position will be hybrid once training is completed

Pay Range

Essential Functions

• Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call content/protocols related to call and closing of the call.

• Maintains expert working knowledge of database applications while ensuring patient privacy.

• Works as a team player while consistently achieving departmental goals and metrics.

• Facilitate patient requests in a safe manner.

• Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Physical Requirements

Work consistently requires long periods of sitting computer and phone use. Work requires some walking standing lifting reaching bending stooping pushing and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight hearing and touch. Must be able to speak and articulate clearly. Must be willing to work in a fast-paces environment.

Education Experience and Certifications

High school diploma or GED required; Bachelors degree preferred. Superior customer service skills and/or call center experience preferred. One year in a medical office or healthcare experience preferred. Experience with computer applications preferably Microsoft Office Customer Relationship Management (CRM) Software Electronic Medical Record (EMR) Software.

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages culture developmental stages and special needs of the patient population served.

Protected Health Information

• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
• Will share information only on a need to know basis for work purposes.
• Access to verbal written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machines Tools and Equipment

All related office equipment and supplies.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
• Premium pay such as shift on call and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program