Branch Assistant

Job Description

Branch Assistant
Northampton
Full-time Permanent

Salary up to 26000 DOE

A well-established wholesale business is seeking a Branch Assistant to join its friendly and hardworking team based in Northampton.

They are looking for a proactive individual to provide a professional customer-focused service working both independently and as part of a team. The role is varied and fast-paced requiring the ability to multitask work under pressure and meet deadlines.

Duties include trade counter service order processing stock control warehouse operations and occasional delivery driving.

Key responsibilities include:

• Developing strong knowledge of the product range to confidently advise customers
• Processing picking packing and preparing orders for customer collection or delivery
• Maintaining accurate stock levels and participating in regular stock takes
• Serving customers at the trade counter in line with company standards
• Handling customer enquiries orders and complaints efficiently and professionally
• Raising quotations and following up to secure orders
• Sourcing non-stock items internally or through purchasing channels
• Managing returns warranty claims and faulty items in line with procedures
• Maintaining branch administration records including health and safety documentation
• Ensuring the branch trade counter and warehouse areas are clean safe and well organised
• Adhering to health and safety regulations at all times including use of provided PPE
• Handling manual tasks safely including some heavy lifting
• Assisting with deliveries when required including vehicle checks documentation and safe driving practices

The Ideal Candidate:

• Good standard of education including maths and English
• Professional telephone manner and strong communication skills
• Experience in a similar role or environment preferred
• Ability to multitask and work effectively under pressure
• Full UK driving licence is essential
• Forklift licence desirable but not essential (training can be provided)