Spa Supervisor (Full Time) Waldorf Astoria Las Vegas

A Spa Supervisor serving at the Waldorf Astoria Las Vegas is always working on behalf of our Guests and working with other Team Members. As a Spa Supervisor you will:

Work with Spa Managers and Staff in a professional manner; to supervise and coach concierge and host positions; to serve as the primary trainer.

Provides courteous and efficient guest service from point of arrival to check out. Books changes cancels appointments.

Sell retail offerings available in the Spa.

Training/coaching-Train and maintain established standards for all hosts and concierge;including orientation and training of new hires creating training opportunities for therapists on staff (product knowledge Forbes SALT Brand Standards CPR Blood Borne Pathogens HWU etc).Assists with delivering annual with interviewing and hiring and coaching and counseling.

Scheduling-Weekly scheduling of concierge and host staff according to WAPC policy in relation to hotel occupancy and spa needs. Including communicating special needs to concierge/host and management concerning work schedules. Must be done a minimum of ten days in advance.

Supplies/Inventory-oversees the maintenance of all host and concierge supplies and the placement of orders according to supply and demand.

What are we looking for

To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

Experience working in the spa industry

Relevant qualifications for the role

Positive attitude

Good communication skills

Committed to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Passion for customer service

Relevant qualifications

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans