Sales & Customer Engagement Director- REMOTE

Position Overview
The Sales & Customer Engagement Director is responsible for identifying sourcing and securing business across the full end to end range of products and services Encore as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process from outreach consulting RFP process to close.

Key Job Responsibilities

Prospecting & Qualifying New Accounts
âPartner with sales leadership on strategically mapping out the assigned sector / sub sector
âIdentify qualify and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required.
âBuild strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions.
âManage demonstrations to introduce Encore Encores approach and solutions as relevant to each contact.
âSeamlessly turn the business needs of our clients into alignment with the benefits of our products and services.
âDemonstrate Encores experience audience engagement impact and demonstrable ROI to position Encore as the partner of choice.
âManage quotes proposals pitches and RFPs through our sales process and in partnership with other departments from lead to WIN.
âAchieve and strive to surpass quarterly and annual revenues targets including calls made appointments set demos and sales closed.
âPartner with experience lead and transition accounts over after each sale. Stay involved with the relationship as needed. As the consultant and advisor support future sales resigns and net new business opportunities.
âAdvocate for our solutions in the industry through speaking networking or attending events as needed.
âAn active networker and contact generator bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers.

Sales Management & Account Ownership
âStrategic consultative selling into multiple industries. Selling is often pre-RFP sharing the vision and business value of what an Encore partnership could bring to an event regionally nationally and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity.
âAttend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success.
âWork in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive.
âManage event debrief with Account Management/Production teams
âBuild account pursuit plans for net new targets or in concert with the account managers already working on business.
âReview data and event metrics to build a reason to work with Encore in future and demonstrate ROI to clients.
âTake orders for repeat events to help grow accounts through organic sales

Internal Communications
âCommunicate with management regularly to report on sales activity and progress against targets set.
âBring market insights to the business to inform and influence our development roadmap.
âEnsure CRM and systems are up to date and enriched with key business intelligence.
âCollaborate with Marketing to create sector specific campaigns.
âMaintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections.

Job Qualifications
âBachelors degree or equivalent
â8 years proven success in a competitive business-to-business sales environment
âExperience of selling virtually over the phone and/or face-to-face
âExperience in meetings and in the live event industry (virtual and hybrid events are a bonus)
âStrong commercial acumen with a hunger for deal making
âNaturally competitive and a born networker with an appetite for relationship building
âExperienced in the disciplined use of customer relationship management (CRM) software
âArticulate with a confident telephone manner as well as a focused listener
âExceptional customer service standards
âMust be a self-starter and self-motivated but with the ability and willingness to take direction and work in close collaboration with colleagues
âTravel required when face to face meetings come back

Competencies
âStrategic sales planning
âSales Proficiency
âAttention to Detail
âStrong Communication Skill
âProfessional Personal Presentation
âInitiative
âExceed Customer Expectations
âConcern for Quality
âInfluence
âNegotiation
âResult Orientation
âRelationship Management

Work Environment
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area. May travel up to 50% of the time.

#INDCORP

Required Experience:

Director