View our much better version of this job spec on our careers page: THE KEY BITS

• Location: We can currently only accept applications from candidates that are located and have long-term working rights in theUK.

• Flexibility: We have office hubs in London (UK) and Boston (US) as well as no-office hubs in several European countries. We operate a choice-first work approach that lets you work fully remotely from Day One even if youre near an office hub. For this role we prioritise candidates who prefer to work from our London office at least 2 days a week.

• Salary: We benchmarked ca. 20% bonus (in 4x quarterly instalments based on performance targets) equity at IC2levelin ourprogression frameworkfor someone based in the UK.

• Interviews: 3 stages totalling around 2.5 hours over 2 weeks incl. a home task.

• Start date: As soon as you can start.

• Reporting to: Josephine Hanschke Director of Customer Success. Josie is based in Spain.

• More info: The FAQ below our careers page () our handbook ( or ask anything.

HELP US HELP THE WORLD AGREE FASTER

Help us help the world agree faster.

Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And well need help doing it.

Legal tech is on the rise with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity.

The challenge:

2026 is a big growth year for Juro. Our customer base is growing fast especially in the US and more teams are relying on us day to day.

A lot of our customers have got early value from Juro and are ready for what comes next. They want more guidance better alignment across their teams and help embedding Juro into how they really work. Automation gets us part of the way but at this stage great Customer Success led by people not just processes is what drives long-term impact.

As a Customer Success Manager youll co-own a scaled portfolio of customers and play a key role in helping it grow and mature. Youll partner closely with legal and ops leaders to build momentum deepen adoption and shape how our scaled CS model evolves as Juro grows.

Success for you means:

1. Keeping customers with us and growing their accounts by owning renewals and expansion across a low-touch portfolio.

2. Building and improving the ways we work with customers so it actually fits how they operate.

3. Helping customers see real value faster and continuing to reinforce that value over time.

4. Building strong trusted relationships with the right people at each customer: from exec sponsors to day-to-day operators and cross-functional partners.

WHO WE LOOK FOR

To succeed here:

Every Juror finds their balance across our four core principles we hire develop and celebrate people who live them every day.

Curious how youd fit Try our personality quiz to see how you map against our principles.

On top of that you have been part of a journey where:

• Youve built 23 years* of customer-facing experience.

• Youve engaged senior stakeholders including Director level and above holding credible value-led conversations.

• Youre confident consistently identifying and nurturing customer relationships across multiple accounts.

• Youre known for strong discovery and problem solving skills - you dig into whats not working and take action to move things forward proactively.

* What you did is more important than how long you did it. While this range is an orientation for you to understand what senior means to us we still want to hear from you if you think you have what it takes but dont quite meet this number.*

This job likely isnt for you if:

• Youd rather stick to strictly remote asynchronous interactions than hop on a plane or meet customers facetoface.

• Rolling up your sleeves in an earlystage buildtheplaybookaswego environment feels chaotic instead of energising.

• Working outside a rigid 9to5 window (to catch East & West Coast customers) sounds like more hassle than opportunity.

Research shows that while men apply to jobs if they meet 60% of criteria women and those in traditionally underrepresented groups tend to apply only if they check all boxes. So if you think you have what it takes but dont meet every single point above please still get in touch. Wed love to have a chat and see if you could be a great fit.

OUR MISSION

Juro exists to help the world agree faster by making legal contracts frictionless collaborative and accessible.

Juros intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world.

Were doing that by rebuilding contracts from the ground-up around a browser-native experience augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.

Read more: Why we exist

GOT MORE QUESTIONS

Check if theyre answered on:

• Our extended job description for this role: company handbook: careers page:
  

There youll find answers on topics such as AI at Juro whos in the Customer Success team today how were different from other early-stage companies the interview process benefits and more. Or reach for anything.

Required Experience:

Manager