12Twenty Implementation Project Manager

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary

The 12Twenty Implementation Project Manager is responsible for leading the successful planning configuration deployment and adoption of the new 12Twenty digital ecosystem for the Faculty of Management. This platform will support student opportunities through a dedicated job board interview scheduling employer and partner engagement event management student advising appointments (career and academic) experiential learning workflows student engagement metrics and graduate outcomes reporting.

The Project Manager will oversee the full implementation lifecycle coordinate stakeholders across the UBC system manage timelines and training and ensure the platform integrates effectively into Faculty of Management workflows ahead of Fall 2026 program launches.

Organizational Status

Reports to the Director Student Development

Works closely with:

• Manager Academic Advising

• Manager Co-op & Careers

• Business Development Manager

• UBC IT and Privacy

• UBC Sauder Business Career Centre

• 12Twenty implementation representatives

Work Performed

Project Leadership & Planning

• Develops and manages the implementation project plan timelines milestones and deliverables.

• Coordinates project governance including meetings documentation risks and decision logs.

• Leads discovery to identify business requirements across all service areas (co-op & careers academic advising employer relations reporting including accreditation requirements).

• Ensures alignment between platform capabilities and Faculty of Management operational needs.

2. System Configuration & Workflow Design

• Works with 12Twenty to configure modules including job board interview scheduling employer CRM events appointments student profiles outcomes surveys and reporting.

• Maps and redesigns internal processes to align with platform functionality.

• Oversees data migration planning and data integrity checks.

• Ensures consistent taxonomy naming conventions and user experience across modules.

3. Stakeholder Coordination

• Serves as the central point of contact for implementation across teams.

• Facilitates input from core user groups including but not limited to advising co-op & careers employer relations experiential learning and administrative functions.

• Collaborates with UBC IT privacy and data governance to ensure compliance.

• Engages with Sauder (early adopter) to leverage best practices and align configuration where beneficial.

4. Training & Change Management

• Develops training plans and materials for staff faculty users and student workers.

• Delivers training sessions demonstrations onboarding guides and support resources.

• Supports staff through change management ensuring confidence and competency with system use.

• Creates and maintains documentation for workflows FAQs and user processes.

5. Testing Quality Assurance & Go-Live Support

• Develops system testing strategies including user acceptance testing (UAT).

• Coordinates testing cycles and collects feedback for feature adjustments.

• Identifies and resolves configuration issues or workflow misalignments.

• Oversees launch readiness and provides go-live support in late summer 2026.

6. Reporting Evaluation & Optimization

• Configures dashboards analytics tools student engagement metric tracking and employer reporting.

• Supports setup of graduate outcomes surveys and reporting frameworks.

• Evaluates platform performance and recommends enhancements.

• Creates a post-implementation plan for optimization and long-term sustainability.

7. Communications & Documentation

• Develops communication plans to keep stakeholders informed.

• Prepares project updates status reports and presentation materials.

• Creates internal knowledge-base documentation and user guides for long-term support.

Consequence of Error/Judgment

Errors or delays in project execution could significantly impact the Facultys ability to launch new programs manage employer relationships track student outcomes and deliver advising services. High attention to detail and sound judgment are essential.

Supervision Received & Given

Works independently under the direction of the Director. May oversee temporary project assistants student staff or support resources.

Qualifications

Minimum

• Undergraduate degree in a relevant field. Minimum of three years of related experience or an equivalent combination of education and experience.

• Willingness to respect diverse perspectives including perspectives in conflict with ones own

• Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred

• Experience leading digital system implementations preferably in higher education or CRM/workflow environments.

• Strong project management skills with the ability to drive timelines and coordinate diverse stakeholders.

• Experience with career services co-op academic advising or employer relations platforms (e.g. 12Twenty Symplicity Orbis Handshake) is a strong asset.

• Excellent communication facilitation and documentation skills.

• Ability to manage change deliver training and translate technical concepts into user-friendly information.

• Strong analytical problem-solving and systems-thinking ability.

• Familiarity with student services experiential learning or workforce development.

• Experience interpreting program requirements and translating them into workflow solutions.

• Comfort working in a fast-paced evolving environment with new processes and emerging programs.