Multi Skilled Operator

Ellendale, ND - USA

Yearly Salary: $ 30 - 30

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Multi-Skilled Operator (MSO)

Salute is a leading provider of cutting-edge Data Center Infrastructure Services dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions unparalleled reliability and outstanding customer service. As we continue to grow we are seeking a dynamic and experienced Multi Skilled Operator (MSO)to join our team and drive our relationships with hyperscale clients to new heights.

This is an on-site position based in Ellendale ND with relocation assistance available.

Job Description:

The MSO is responsible as part of a team for ensuring that all electrical mechanical and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment daily corrective work and emergency response to emergent issues. The MSO primarily interacts with Data Center Operators (DCOs) clients and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes but is not limited to emergency diesel generators electrical switchgear UPSs PDUs AHUs chillers cooling towers chemical treatment systems pumps motors VFDs and building automation systems and a basic understanding of this equipment would be preferred.

The MSO also provides comprehensive data center white space support for IT infrastructure which may include monitoring troubleshooting reporting and day-to-day maintenance all of this being site-dependent and as per the service level agreements with our clients. MSOs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.

Site Location: We operate a 24-hour facility where work hours (shifts) are assigned as needed to ensure job functions are performed satisfactorily compliance is maintained and the company operates efficiently. Certain positions as specified in your offer letter may require working irregular hours such as nights weekends overtime alternating shifts and under various conditions including outdoor work during extreme weather or in hazardous environments.

This descriptiondoes not cover all duties that may be required. Employees must follow anyjob-related instructions and perform other duties as assigned. Successfulperformance requires these necessary skills aptitudes and abilities.

Salute Benefits That Put You First

We know life doesnt stop when workbegins thats why we offer perks designed to support yourwell-being your family and your future:

Time to Recharge:Enjoy8 company-paid holidays2 floating holidays andPTOso you can rest celebrate and take care of what matters most.
Comprehensive Benefits Package:IncludingMedical Dental and Vision that you canenroll instarting onDay 1. Coveragebegins the first of the month following 30-days of employment.
Peace of Mind: The Employee Assistance Programis available to all employees even if you do not participate in the benefits package.
Your financial future matters:Enjoy our employer-supported 401(K) with immediate 100% vesting plus a3%employer matchand a 50% match on the next 2%.
Wellness Support:Access toHSAmental health resourcesandgym discountsbecause your health matters.
Extra Protection & Perks:Through discounted group programs such aslegal serviceshome & auto insurancepet insurance andID theft protectionfor lifes unexpected moments.

Skills/Responsibilities/Experience/Knowledge:

Basic knowledge of site facility infrastructure regarding power thermal management and associated systems.
Working knowledge of facility equipment including but not limited to pumps compressors CRACs UPS generators switch gear BMS life-safety systems security systems and more.
Work with senior colleagues team members vendors and other stakeholders to test and install data center infrastructure equipment and services.
Work closely with senior staff to ensure that operational services functionality meets or exceeds customer expectations for performance reliability escalation and communication as per SLA.
Work closely with vendors to resolve service-affecting incidents and/or outages.
Troubleshoot infrastructure and equipment problems placing service calls when problems remain unresolved.
Provide data center white space support to managed services including but not limited to:
1. routers and switches
2. other customer or self-owned digital infrastructure
Perform trouble isolation and resolution as needed.
Perform maintenance as needed/directed.
Perform day-to-day operations functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment as per checklists and procedures.
Perform consolidated event management for all monitored equipment at the data center site.
Provide monitoring and overall support ensuring successful operation of all site facility and other mission-critical equipment infrastructure (Generators UPS Thermal Management Electrical infrastructure etc.)
Experience from stacking and racking of servers to battery/power and structured cabling.
Generate end user performance reports as needed.
Troubleshoots and resolves client-side problems when so required.
Produce reports with metrics on service requests problem management backup and statistics number of events for internal and external stakeholders.
Monitor capacity utilization.
Manages/Monitors physical access to data centers.
Successfully execute Emergency Operating Procedures (EOPs) when so required at site.
Trains new staff on all processes and procedures that relate to all of the above.
Good analytical and problem-solving skills. Must be able to logically analyze isolate and resolve site and customer-facing service issues. Proficient in monitoring and troubleshooting.
Good English communication skills both verbal and written.
As a condition of employment the employee must successfully complete a background investigation

Preferred Requirements:

Bachelors degree or equivalent work experience preferred.
Proven track record of success and delivering results.
Strong interpersonal and relationship-building skills conducive to team development.
Physical work ability to lift 18-23kgs (40-50lbs) on a regular basis and able to use server lift or pallet jacks.
Military experience would be an advantage.

If you are a motivated and results-driven individualwith a passion for data center services and a knack for building strong clientrelationships we want to hear from you. Join us in revolutionizing the datacenter industry and apply today!

Salute is an equal opportunity employer committed to celebrating diversity creating an inclusive environment for all employees and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process perform essential job functions or receive other benefits and privileges of employment please contact our Human Resources department atfor more information.

M-F 7am-5pm

Multi-Skilled Operator (MSO)Salute is a leading provider of cutting-edge Data Center Infrastructure Services dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions unparalleled reliability and outstanding customer service. As we continue to grow we...