Associate Support Consultant

Associate Support Consultant Customer Support UK Remote

RLDatix (RLD)is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.

Were searching for a UK based Associate Support Consultantto join our Customer Support team so that we can provide first-class support to our web application customers and ensure their issues are resolved Associate Support Consultantwill serve as the initial point of contact for customer inquiries and incidents managing and escalating issues as needed to maintain high customer satisfaction and ensure the smooth operation of our web applications.

How youll spend your time:

• Manage incoming calls and customer portal requests to log and track incidents accurately.
• Utilize the Service Management Tool to document case details and steps to reproduce faults.
• Escalate incidents to appropriate resolver groups in order to ensure timely resolution.
• Provide customers with regular updates to their cases to maintain clear communication and meet Service Level Agreements.
• Develop strong customer relationships through direct communication to achieve high levels of customer satisfaction.
• Monitor customer site integrity and status to ensure customer business requirements are maintained.

What kind of things were most interested in you having:

• Entry-level experience in customer support or IT related fields.
• Proven success in providing effective communication and problem resolution.
• In-depth knowledge on how to manage and escalate technical incidents.
• Sincere interest in providingexcellent customer service and learning web application support.
• A knack for working collaboratively within a fast-paced customer-focused environment.

By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life disability insurance retirement plan paid time off and paid holidays.

RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to.

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application you consent to the processing of your personal data for recruitment purposes.