SQV Architecture and Governance Leader

Description -

We are seeking a visionary Solution Qualification & Validation SQV Architecture and Governance Lead to be the chief architect of our end-to-end user journeys. This is a high-impact strategic role responsible for answering the critical question: What should it feel like to be an HP customer

You will be the cross-functional champion who frames and governs the total out-of-the-box-to-everyday-use experience for our key user personas. Moving beyond individual products you will own the blueprint for the entire ecosystemthe hardware the software the services and the supportthat we deliver to a Digital Creator a Hybrid Professional or a Student Gamer. You will not just set plans and strategy from the sidelines while the process manager executes the plans in the trenches but also own the success of the business objective that process serves.

Responsibilities

• Persona-Driven Strategy influencer: Design and implement the governance to evangelize key user personas transforming them from static research documents into dynamic Experience Blueprints that guide product development.

• Measure What Matters: Ensure the Key Experience Indicators (KEIs) set and work with analytics teams to measure the success of our persona-based initiatives linking them to business outcomes like NPS retention and feature adoption.

• Bespoke Journey Curation: Define the ideal end-to-End (E2E) journey for each persona. This includes:

  • Hardware: Influencing design and key specs that matter most to the persona.

  • Software: Curating the Out-of-Box-Experience (OOBE) defining pre-installed software utility apps and partner integrations.

  • Services: Bundling and integrating value-add services in a way that feels seamless not-tacked on.

  • Content: Guiding the creation of persona-specific tips tutorials and welcome content.

• Cross-Functional Leadership: Act as the central glue between Product Management Hardware Engineering Software R&D System Management and Customer Support. You will lead by influence ensuring all teams are aligned and executing against a single cohesive experience vision for each persona.

• Ecosystem Thinking: Champion a holistic view that ensures a seamless interaction between all HP devices and services (e.g. PCs printers peripherals and software) for a target user.

• Experience Roadmapping: Partner with product leaders to build a multi-year experience roadmap that prioritizes and sequences the delivery of new persona-led features and initiatives.

Education & Experience Recommended
Four-year or Graduate Degree in Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
10 years of work experience preferably in project management HP Services business units and with global projects or a related field.

Preferred Certifications
Project Management Professional (PMP)

Knowledge & Skills
Accounting
Agile Methodology
Auditing
Billing
Change Management
Customer Relationship Management
Data Analysis
Finance
Key Performance Indicators (KPIs)
Marketing
Microsoft Project
Milestones (Project Management)
Process Improvement
Procurement
Project Documentation
Project Implementation
Project Management
Project Schedules
Risk Management
Subcontracting

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts large functions and leads large cross-division functional teams or projects.

Complexity
Provides highly innovative solutions to complex problems within established policy.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is$116150to$182400USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location job-related knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal