Client Service Specialist
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
We are in search of a dynamic individual to actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. The Client Service Specialist is responsible for managing a portfolio of clients investigating complex issues and handling client escalations. The successful candidate will be reliable have excellent time management and multi-tasking skills show initiative possess strong analytical and problem solving skills consistently pay attention to detail and display sound work ethics.
This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits pension and HR products and services and how they are delivered to our clients.
The Client Service Specialist will:
Develop and maintain relationships with clients and multiple insurance companies
Day-to-day management of client requests claim activities and the ongoing general administration and maintenance of group client activities
Interact with insurance companies clients advisors and plan members to provide information in response to inquiries about products and services
Independently manage clients enrollments terminations amendments salary and status changes including data entry into internal systems
Provide support to Account Managers including the set-up of new groups client service and administration
Maintain security and confidentiality of client information
Provide benefit plan administration training for new and existing clients
Assist clients with claims and on-line processing
Coordinate timely preparation and delivery of necessary client materials
To be successful as a Client Service Specialist with People Corporation you will need:
2 years of professional experience in the group benefits industry
2 years working in a client focused environment with a commitment for service excellence
Completion of post-secondary education in a relevant field
To bring a positive and professional attitude that encourages collaboration and relationship building
To demonstrate strong conflict resolution skills driving timely and effective outcomes
Excellent problem solving and troubleshooting skills
Excellent communication skills both written and verbal
The ability to multi-task and prioritize to meet client and internal needs
Fluency in both French & English would be considered an asset
Whats in it for you:
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.
Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
