Technical Inside Sales Specialist

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Technical Inside Sales Specialist with FCX Performance/Simone you will provide customer service expertise on a technical level. Youll spend your time interacting with your customers in determining their process flow control and instrumentation needs while providing solutions to meet those needs. You will have a direct impact on customer satisfaction retention and sales results!

In addition to competitive pay and all the benefits youd expect from an industry leader (401K with company match insurance time off employee assistance tuition reimbursement etc.) you will also enjoy:

• A LASTING CAREER Career paths are available in sales management and operations throughout the country
• Professional development and training
• Team oriented company culture where its called work for a reason but have fun in the process
• Join a local team with company backing

Essential Functions & Responsibilities:

• Provide customer service expertise.
  • Sell recommend products on a technical level.
  • Able to meet with customers and others internally to sell flow control and heat tracing products.
  • Use sales tactics Customer Service Advice and Product Expertise to enhance overall sales environment.
• Sell company products and services to customers by processing orders price and delivery inquiries providing technical and application information soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:
  • Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
  • Responds to customer inquiries.
  • Processes customers orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation
  • Checks availability and verifies ship dates.
  • Increases order size by suggesting related items explaining features and checking customers buying history.
• Processes and expedites orders customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Promotes and maintains effective working relationships with suppliers and customers
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible picking incoming phone calls etc.)
• Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills attention to detail and developing a friendly but professional relationship with customers.
• Maximizes gross margin by providing superior service problem solving and technical expertise.
• Resolves customer issues such as warranty claims product returns credit and collection and other customer service issues.
• Other duties as assigned by Management.

Essential Physical Functions/Equipment Used:

• Able to operate standard office equipment namely computer multi-line VoIP phone system printer/copier/scanner and other equipment as needed.
• Must be able to sit for long periods of time while viewing computer screen.
• Previous experience with Prophet21 (P21) or similar CRM/ERP systems.

Preferred Education/Experience:

• Bachelors Degree required preferably in Industrial Distribution Engineering & Management Mechanical or Industrial Engineering; equivalent experience may be substituted for degree requirement.
• 5 years experience in an Customer Service/Application Engineer role with an Industrial Distributor preferred.
• Previous experience with Process Flow Control equipment required; Valves (Control Ball Butterfly Gate etc.) Instrumentation Actuators and Hoses strongly desired.
• Proficiency in AutoCAD (2D/3D) with the ability to produce accurate technical drawings.
• Experience in drafting construction architectural mechanical or electrical plans.
• Ability to interpret blueprints schematics and engineering specifications.
• Strong attention to detail and commitment to drawing accuracy and revision control.
• Familiarity with industry standards drafting conventions and relevant codes.
• Ability to collaborate with engineers designers and project managers to refine designs.
• Strong organizational skills and ability to manage multiple drawing tasks and deadlines.

Work Environment:

• Modern multi-function office environment.
• Normal working hours are 7:30am to 4:30pm Monday through Friday; Additional hours as needed.

In accordance with applicable wage transparency law requirements the typical estimated total compensation for this position is $29 - $33/hr depending on experience including potential bonus opportunities. Bonus amounts can be tied to company location and/or individual performance but no specific amount is guaranteed. All full-time associates are eligible for typical employment benefits expected from an industry leader (including Medical Dental Vision 401K life insurance time off employee assistance etc.).

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Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.