Customer Service Advisor
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
We are looking for Customer Service Advisor to join our Corporate Driver team located in Slough (SL1 4AA ) on a 12-month fixed term contract. We are specifically keen to hear from applicants who have experience within a customer facing role.
A tremendous opportunity to join a market leading business. Starting salary will be 24297 per annum in addition to great working environment and benefits.
Purpose of role
- Provide clear and accurate service and support to our customers
- Manage customer queries and requests through both email and telephone calls to a successful and timely resolution
- Deliver a professional and engaging front of house service to our customers and external contacts
Key Responsibilities
- Deal with incoming calls and emails from drivers fleet contacts or Franchisee partners
- Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution
- Provide timely and accurate information to our customers to minimise queries and complaints
- Deliver client specific tasks and processes within agreed SLAs
- Utilise all tools & systems provided by LeasePlan and its suppliers
- Build rapport and confidence within our customer base
Skills Experience & Background
- Educated to A-level standard or equivalent
- Excellent command of spoken English to enable telephone communication with customers
- Good command written English to enable email communication with customers
- Customer facing experience
- Ability to deal calmly and professionally with customers on the telephone
- Strong work ethic
- Ability to show empathy and support to customers
- Resilience
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse inclusive enjoyable and authentic workplace so if you are excited by this or any role at Ayvens but your experience doesnt exactly align we would encourage you to apply regardless! Whats the worst that can happen!
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
