IT Engineer

San Mateo, CA - USA

Yearly Salary: $ 105000 - 135000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Biograph is seeking an IT Engineer to serve as the operational backbone of our growing IT function. As the sole on-site IT presence youll own the full spectrum of technology operations across our clinicfrom white-glove end-user support to systems administration vendor management and infrastructure projects.

This role is ideal for an experienced support professional who thrives in high-autonomy environments takes deep ownership of outcomes and understands the critical importance of privacy and security in healthcare. Youll join a small nascent IT team with significant latitude to define best practices introduce new tooling and shape how IT scales alongside the business.

This role is based in San Mateo CA on-site 4-5 days/week.

WHAT YOU WILL DO

End-User Support

Serve as the primary point of contact for IT inquiries delivering high-touch in-person support at our San Mateo clinic
Resolve help desk requests from remote teammates via Slack email and phone
Escalate complex issues to senior team members or external vendors as appropriate
Maintain and expand our IT knowledge base to improve self-service and AI-assisted ticket deflection

Systems Administration

Administer and maintain our core tooling stack: Okta Google Workspace Kandji (Iru) Meraki CrowdStrike Slack Apple Business Manager 1Password Zoom KnowBe4 Veeam HubSpot Verkada and Active Directory
Execute employee onboarding/offboarding workflows via Okta; provision and configure laptops
Maintain IT asset inventory and lifecycle tracking

Projects & Improvement

Lead or contribute to IT projects spanning security infrastructure and operational efficiency
Collaborate cross-functionally to evaluate pilot and implement new technology solutions
Automate repetitive workflows using scripts (PowerShell Bash) or low-code platforms ( n8n)

WHAT YOU BRING TO THE ROLE

35 years of hands-on IT support experience
Deep proficiency with macOS and Windows endpoints
Experience administering identity platforms (Okta Entra ID or similar) and MDM solutions (Kandji Jamf Intune)
Solid understanding of networking fundamentals and experience with Meraki or equivalent
Exceptional customer service instinctsyou default to empathy and clear communication
Strong organizational skills with meticulous attention to detail
Self-directed: comfortable operating independently with minimal oversight
Nice to haves:

Exposure to Windows Server Hyper-V or Linux administration
Familiarity with HIPAA compliance requirements and healthcare IT environments
Experience with ticketing/CRM systems (HubSpot Linear Zendesk etc.)
Scripting or automation experience (PowerShell Bash Python or workflow tools)
Previous experience in a startup or high-growth environment

COMP PERKS BENEFITS

$105000 - $135000 per year
Equity in an early stage company
Medical dental and vision insurance
401(k)
Paid maternity / paternity leave
Unlimited PTO
Biograph Membership

WHY JOIN US

Biograph is on a mission to drive meaningful advances in human healthspan and lifespan. Were not simply focused on helping you live longer were focused on making every year the best it can be. Biograph is an equal opportunity employer offering competitive salaries comprehensive health benefits and a people focused culture.

Innovation at the Core: Work with a forward-thinking team that merges the latest in health technology data science and personalized care.
Collaborative Ecosystem: Work alongside engineers designers and clinicians to create groundbreaking solutions that redefine whats possible in healthcare. You will be part of a multidisciplinary team where innovation thrives and every voice matters contributing to a culture that values diverse perspectives and bold thinking.
Impactful Leadership: Be the voice for our members health journeys influencing the development of cutting-edge tools and technologies to enhance their lives.
Opportunities for Growth: With Biograph youre not just stepping into a roleyoure joining a company where growth and development are prioritized. As we continue to scale and innovate you will have opportunities to expand your expertise take on new challenges and make meaningful contributions to the broader healthcare landscape.
A Purpose-Driven Mission: At Biograph were committed to more than just healthcarewere focused on changing lives by extending healthspans and improving quality of life through personalized care. If youre passionate about making a tangible difference this is your chance to be part of something truly transformative.

Required Experience: