About the Role:

Grade Level (for internal use):

The Role:

The ClearPar Loan Operations division is seeking a professional with excellent interpersonal communication organization and time management skills located in Kuala Lumpur to join our global Loan Platforms Account Services Team.

The Team:

ClearPar is the first fully operational provider of par and distressed loan closing and recordkeeping services for the syndicated loan market. Through a unique combination of experienced personnel and electronic processing hardware and software ClearPar has built a single platform system to address market demands for efficient settlement of par loan closings. The Loan Platforms Account Services team is responsible for all account setups across multiple platforms and support of all users on our systems.

Working hours: 4:30pm-1:30am Malaysia Time (with the possibility of switching to local standard time as business needs evolve); Hybrid Remote Model (subject to change as business needs evolve)

The Impact:

The successful candidate will form a key part of the Loan Platforms team responsible for maintaining the day-to-day operations of our Syndicated Loan Market offering as well as supporting the questions and requests of our internal and external clients.

Responsibilities:

The associate will be part of a dynamic team responsible for all onboarding data research and processing functions on the Loan Operations Team.

In this position you will gain exposure to an exciting financial market and interact daily with our clients of varying levels of seniority. This is an exciting opportunity to learn about finance banking syndicated loan market and Software as a Services (SAAS) technology.

• As an Associate you are expected to support our clients and the business with operational duties and all account maintenance support functions to ensure sufficient data integrity. These include but are not limited to accurately reviewing onboarding documentation creation and maintenance of entity identifiers user and trade accounts across multiple platforms assisting clients on specific self service functionalities and remaining knowledgeable on various platform integrations

• You are tasked with providing onboarding support for new clients their team members and accounts as requested to ensure a smooth and effective quality-controlled onboarding process across multiple products.

• Strict adherence to internal procedures processing deadlines quality-controlled operational processes and LSTA/LMA standards for processing and closure of primary and secondary par loan transactions and/or trades.

• You will be responsible for pro-actively identifying internal and external account and system related issues effectively. This will also require the ability to work seamlessly with internal partners and management on resolution plans and/or additional escalations.

• Your ability to capture and channel user feedback through proper communication and listening skills is imperative. You will be required to partner with leaders peers product associates sales and relationship managers on required projects to service our clients and facilitate the continuous improvement of our products and services.

• You should be willing and able to cross train with neighboring divisions of the firm to provide an agile workforce capable of handling issues and engaging with joint clients.

What Were Looking For:

• Positive proactive attitude and ability to work well in teams
• Fluent English speaking reading and writing abilities
• Exceptional skills in listening to clients articulating ideas and complex information in a clear and concise manner
• Proven record of maintaining strong relationships with senior members of client organizations addressing their needs and maintaining a high level of client satisfaction
• Goal and action oriented with ability to organize multi-task and prioritize in a fast-paced environment
• Ability to manage projects independently when required
• Customer service experience from any field is a plus!

- Basic Qualifications

• Bachelors Degree or equivalent work experience
• Must be able to handle stressful customer situations with patience and poise
• Ability to organize and prioritize complex issues and projects to completion
• Able to demonstrate knowledge and experience in working with internet-based applications
• Ability to think laterally provide proper issue analyses and question current processes
• Eager to learn with strong analytical and problem-solving abilities
• Proficient PC skills especially in Microsoft Word and Excel
• Strong process improvement skills

- Preferred Qualifications

• Bachelors degree (Finance Economics or related field preferred)
• 1 - 3 years of work experience within the financial and/or syndicated loan industry
• Fresh graduates with strong interest in client management or operations can be considered
• Strong MS office (Word Excel PowerPoint) skills
• Salesforce experience

Company overview:

At S&P Global Market Intelligence we know that not all information is importantsome of it is vital. Accurate deep and insightful. We integrate financial and industry data research and news into tools that help track performance generate alpha identify investment ideas understand competitive and industry dynamics perform valuation and assess credit risk. Investment professionals government agencies corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI) which provides essential intelligence for individuals companies and governments to make decisions with confidence. For more information visit Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC