Product Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a market-leading cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling research and analyticmethodology it lets customers see how they compare to their competitors on overall NPS and on every step of the customer journey.
With NPS Prism you can see whereyourestrong where you lag and how customers feel about doing business with you and your competitors in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019 NPS Prism has rapidly grown to a team of over 200 serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company one of the top management consulting firms in the world and a companyconsistently recognizedas one of the worlds best places to work. We believe that diversityinclusionand collaborationarekey to building extraordinary teams. We hire people with exceptional talentsabilitiesand potential then create an environment where you can become the best version of yourself and thrive professionally and personally.
WHAT YOULL DO
NPS Prism is seeking a Product Manager who will own the definition and delivery of analytics- and primary-researchbased products including AI-enabled capabilities that directly drive NPS Prisms growth over the next role is ideal for a hands-on product leader who thrives as an individual contributor brings a strong customer-first mindset and can work effectively across cross-functional teams across geographies to take products from idea to launch.
Key Responsibilities
Own end-to-end product development across the full lifecycle: ideation discovery scoping prioritization build launch and post-launch iteration
Lead new product development efforts to create new analytics and primary research products including AI-enabled capabilities aligned to long-term NPS Prism growth
Own product strategy and roadmap decisions for your product area balancing customer value technical feasibility and business impact.
Apply a customer point of view working backwards from customer needs pain points and use cases to define product requirements
Identify size and prioritize product opportunities making explicit tradeoffs and recommendations backed by customer insight and data
As the product owner collaborate closelywith engineering data science commercial and operations teams to deliver high-quality products
Actively unblock challenges across teams balancing speed quality and scope
Define and own success metrics (e.g. adoption engagement retention revenue impact) anduse them to guide prioritization and iteration.
Stay current on trends in analytics AI research methodologies and market needs to inform product strategy
This role is designed for a Product Manager who wants meaningful ownership exposure to complex customer problems and the opportunity to grow into a senior product leader over time.
ABOUT YOU
Required
5 years of experience in product management product development or a closely related role
Professional-level proficiency in written and spoken English is required for this role
Demonstrated experience delivering products across the full development spectrum from concept to launch
Strong customer-centric mindset with experience working backwards from user needs
Experience building or managing analytics-driven research-based and/or AI-enabled data products including working with engineering data science commercial and/or operations team members
Proven ability tooperateas a hands-on individual contributor with ownership mindset influencing cross-functional teams without formal authority
Strong data analysis skills ( Alteryx Excel etc.)
Strong problem-solving skills and comfortoperatingin ambiguous environments
Excellent verbal and written communication skills including the ability to work across geographies and cultures and communicate technical topics to non-technical audiences
Preferred
Experience with B2B SaaS data platforms analytics products or research-based offerings
Experience with primary research and/or surveymethodology
Familiarity with AI/ML concepts (LLMs prompt engineering RAG applications etc.) and their application in customer insights or analytics products
Experience in top tier strategyconsulting
Experience managing junior team members
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
NPS Prism provides actionable voice-of-the-customer insights from your own and your competitors’ customers. Start making the improvements they care about most.
