Asian Marketing Executive Casino Host, Bilingual (Caesars New Orleans)

WE ARE CAESARS

At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.

• Our Mission: Create the Extraordinary
• Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
• Our Values: Blaze the Trail Together We Win All-In on Service

Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.

JOB SUMMARY

The Asian Marketing Executive Casino Hosts primary role is to manage all aspects of strategic relationships with a designated group ofVIP players overseeing account development relationship building and onproperty service. This role focuses on creating lasting growthoriented relationships with each customer through a combination of inperson engagement and proactive phone outreach.

As a member of this team you will serve as the first point of contact for the propertys most valued guestsdemonstrating exceptional motivation to serve and a unique balance of warmth professionalism and hospitality. An intuitive and creative problemsolver you will strive to delight guests demonstrate a commitment to proactive service recovery and show strong social awareness in every interaction.

The ideal candidate for this position is resilient tenacious and passionate about providing exceptional service in a guestfacing role while also being capable of cultivating meaningful relationships over the phone. To excel in this role candidates should possess a strong sense of personal ambition and the ability to engage both customers and fellow team members in taking purposeful action.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for generating casino revenue through the development of VIP accounts while maximizing existing revenue streams by leveraging active databases and implementing creative marketing programs.
• Builds loyalty among valued VIP customers by developing strong relationships through effective marketing strategies and upscale sales techniques.
• Maintains relationships with VIP guests through personal contactboth by phone and in personwith the goal of maximizing gaming revenue as set by the management team.
• Utilizes available transportation resources including a 30seat jet corporate jet and direct mail to actively recruit VIP players.
• Spends a significant amount of time in guestfacing settings including participation in special events and social functions.
• Anticipates responds to and consistently meets or exceeds guest needs including transportation and accommodation arrangements.
• Coordinates with the VIP Hospitality team as needed to ensure successful execution of pretrip itineraries while leveraging partnerships throughout the property (Gaming Hotel Food & Beverage etc.) to deliver seamless highend service.
• Establishes coordinates and leads VIP events both on and off property.
• Handles challenging guests and situations calmly professionally and with sound judgment.
• Fully empowered with appropriate comping authority.
• Complies fully with all applicable rules regulations laws and company policies conducting oneself with the highest levels of integrity and honesty.
• Responds to and consistently meets the needs of internal partners and stakeholders.
• Supports and cultivates new ideas and methods to enhance business solutions.
• Identifies opportunities to increase efficiencies and improve products or services.
• Clearly communicates programs and services seeks support from relevant parties and keeps them informed of changes that may impact the business.
• Tracks existing products/services and monitors progress on new initiatives.
• Stays current with industry developments market trends and all onproperty and competitor events.
• Develops skills to effectively manage increasingly complex responsibilities.
• Complies with and upholds all company expectations including the Code of Commitment policies procedures industry regulations department goals and overall business strategy.
• Consistently provides accurate timely and courteous information seeking answers when uncertain.

WHAT YOU WILL NEED

• Must speak and write fluently in English and Asian languages; Chinese Korean and Vietnamese preferred (if applicable)
• Three to five years of experience Casino Marketing/Hosts Sales or Account Management required (Marketing Luxury Hotel Services or other Sales experience is a plus)
• College degree or equivalent experience preferred but not required
• Ability to think independently in making decisions to maximize customer service experience and program profitability
• Ability to effectively manage time and perform multiple tasks simultaneously
• Must be proficient with customer Point-of-Service systems
• Excellent interpersonal communication problem solving and analytical skills required
• Must have excellent customer service skills
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
• Excellent networking abilities
• Avid member of the local community including commercial and industry awareness
• Must present a well-groomed professional appearance
• Must be able to listen and respond to visual and aural cues
• Must have excellent oral and written communication skills

ADDITIONAL REQUIREMENTS

• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend reach kneel twist and grip items while working at assigned desk area.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read write speak and understand English.
• Must be able to respond to visual and aural cues.

TOGETHER WE WIN

We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.

GAMING LICENSE: NON-KEY