Customer Service Representative
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Job Location:
Cleveland, TN - USA
Hourly Salary:
$ 18 - 20
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
CUSTOMER CARE REPRESENTATIVE
OxyGo has an immediate opening for a Customer Care Representative. OxyGo team members are highly successful with proven track records of outstanding customer care and sales success. Join a Company where team members enjoy a team-oriented atmosphere great work-life balance extensive product training and an exciting growth culture!
About the role:
- Responsible for Customer Care activity including order entry follow-up tracking and handling all general customer inquiries generated from calls EDI email fax etc.
- Understand the needs and expectations of customers and provide relevant solutions.
- Engage in product & technical discussions to identify needs and provide relevant solutions.
- Provide support as needed to the sales operations and repair/warranty team.
- Identify opportunities and ways to improve existing and new accounts by demonstrating the ability to promote and up-sell monthly specials and promotions.
- Model core values of the Company by providing outstanding customer service and creating positive long-term relationships with customers.
Skills and Abilities
- Excellent verbal and written communication skills.
- Adaptable and flexible in changing situations with customers team members and products.
- Coachable with a drive to learn and grow.
- Ability to handle customer calls promptly and professionally.
- Desire to work autonomously towards goals.
- Ability to balance sales persistence with customer care courtesy.
Education and Experience
- Proficient Microsoft Office and knowledge of NetSuite/other ERP systems a plus.
- An Associate Degree in Business or equivalent experience in related field.
- 1-5 years of inside sales or customer care experience.
- Customer service experience including phone calls and data input.
- Experience selling medical products B2B; home healthcare equipment market experience a plus.
- Experienced using CRM HubSpot a plus.
Benefits:
- Medical Dental Vision Insurance
- PTO & Paid Holidays
- Life insurance
- LTD insurance
- 401k with company match
Compensation: Market competitive relative to experience. Entry Level range $18-20/hour
Other Requirements:
Successful clearance of pre-employment background and drug screen required. The Company conducts business with the Federal government and complies with all applicable Federal laws regulations and guidelines. For employment all persons hired must provide valid proof of identity and eligibility to legally work in the United States.
An Equal Opportunity Employer ADA Compliant Drug-free and smoke-free workplace.
Visit Our Websites to Learn More About the OxyGo family of Products:
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Whether you are out on the town or at home with family — now you can always have your oxygen with you.
