Cage Operations Supervisor

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a first-in-class sports betting platform and Bally Casino a growing iCasino platform.

With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

The Cage Operations Supervisor will ensure compliance with regulatory Policies & Procedures in order to safeguard the Companys assets. Oversee training counseling and supervision of direct reports and Policies and Procedures. Promote superior customer service.

Responsibilities:

• Ensure prompt distribution of funds to appropriate Cages/Cashiers.
• Maintain cash inventory with accuracy.
• Assist Shift Manager with development and implementation of Company and Departmental Policies and Procedures.
• Oversee/supervise MCB Banker and Impressment personnel.
• Collect shortages from/to Cashiers.
• Conduct training of Policies and Procedures as well as basic machinery i.e. currency counters calculators.
• Issue memos record REI memos in appropriate log.
• Oversee and organize Cage work areas ensure that supplies are readily available and at hand.
• Responsible for ensuring that all Cashiers attend all mandatory meetings and/or trainings.
• Promote guest relations through prompt courteous and efficient service; handle internal and external guest disputes.

• Make and log Cashier replacements in compliance with Union Contract.
• Ensure that all equipment is in good working condition.
• Make Service Calls to appropriate vendors when equipment requires service.
• Facilitates Cashier increases decreases and Even Exchanges.
• Troubleshoot SRUs and keep them operational as much as possible.
• Balance Supervisor safe transport monies/negotiables to and from VLT Count Room at beginning and end of shift.
• Complete Daily Shift Report.
• Input cash data for Cashiers into GUI System and MCB Closeout System.
• Maintain security of Supervisor keys.

Qualifications:

• Must have two years of Supervisory and coin/currency handling experience.
• Managerial/Supervisory experience preferred.
• Knowledge of 10-key and balancing.
• Must be able to communicate with the public in a clear friendly manner as well as be able to read write speak and understand English.
• Must be extremely numbers oriented and computer-literate.
• Must be able to work various shifts and flexible hours.

Whats in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical dental and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Hourly Range: $24.03 / hour

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Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Required Experience:

Manager