Access & Outreach Specialist-Atrium Health CMC Surgical Services

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profile Job Location:

Charlotte, VT - USA

profile Monthly Salary: $ 19 - 29
Posted on: 2 days ago
Vacancies: 1 Vacancy

Job Summary

Department:

37776 Carolinas Medical Center - Surgical Services: : MMP1

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 8:30 - 5p Onsite

Pay Range

$19.80 - $29.70

Essential Functions

  • Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
  • Schedules various types of appointments for physicians advanced clinical practitioners and other clinicians and communicates any necessary instructions to the patient.
  • Contacts patients by phone to remind of upcoming appointment(s) to ask follow up care questions and to provide special instructions if needed. Cancels and reschedules appointments as needed.
  • Takes requests for refills labs and test results if required. Assists with patient message call backs and prescription refill questions.
  • Organizes expedites and follows-up on any paperwork related to patient care.
  • Opens sorts and distributes mail correspondence transcription lab results and diagnostic testing as assigned.
  • Assists with identifying and initiating necessary referrals for specialist appointments procedures or tests.

Physical Requirements
Work consistently requires long periods of sitting computer and phone use. Work requires some walking standing lifting reaching bending stooping pushing and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight hearing and touch. Must be able to speak and articulate clearly. Works in a fast-paced environment.



Education Experience and Certifications

High School Diploma or GED required; Associates degree in healthcare related field preferred. Medical secretarial and/or customer service experience required. 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred. Experience as CMA/RMA MOA or in a call center environment preferred.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
  • Premium pay such as shift on call and more based on a teammates job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs
  • Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit integrated health system in the United States created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas Georgia and Alabama; and Aurora Health Care in Wisconsin Advocate Health is a national leader in clinical innovation health outcomes consumer experience and value-based care. Headquartered in Charlotte North Carolina Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology neurosciences oncology pediatrics and rehabilitation as well as organ transplants burn treatments and specialized musculoskeletal programs. Advocate Health employs 155000 teammates across 69 hospitals and over 1000 care locations and offers one of the nations largest graduate medical education programs with over 2000 residents and fellows across more than 200 programs. Committed to providing equitable care for all Advocate Health provides more than $6 billion in annual community benefits.


Required Experience:

IC

Department:37776 Carolinas Medical Center - Surgical Services: : MMP1Status: Full timeBenefits Eligible:YesHours Per Week:40Schedule Details/Additional Information:Monday - Friday 8:30 - 5p OnsitePay Range$19.80 - $29.70Essential Functions Answers inbound and/or places outbound telephone calls as as...
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Key Skills

  • Criminal Justice
  • Account Payable
  • Economics
  • Front End
  • Facilities Management
  • Domestic

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Proudly serving Wisconsin with 18 hospitals, over 150 clinics and 70 pharmacies across 30 communities. Choose Aurora Health Care for you and your family.

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