Director Global Payment Operations

Location Details: Tempe Arizona

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. Youll divide your time between working remotely from your home and an office so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

This position is not eligible to be performed in Alaska Mississippi North Dakota or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California Seattle or NYC.

Join our team:

GoDaddy is searching for an exceptional Director of Global Payment Operations to join our Global Payments and Transaction Risk team. This is your opportunity to shape how millions of customers worldwide interact with our payment systems.

As strategic force behind GoDaddys payment acceptance and payout functions. Youll collaborate with outstanding partners and internal leaders to implement groundbreaking payment strategies while continuously elevating our customer payment experience.

This isnt just about optimizing operations its about envisioning the future of how GoDaddy processes billions in transactions globally.

What youll get to do...

• Leading the teams responsible for running working relationships with all of GoDaddys payment processors ensuring identification of performance issues and drive swift resolutions
• Own key payment metrics and deriving actionable optimizations with the goal of improving the customer experience payments performance and ensuring cost efficiency
• Build and nurture relationships with payment providers card schemes financial institutions regulatory advocacy groups and internal collaborators to identify and help drive consumer payment optimization and expansion initiatives
• Envision and implement GoDaddys payment acceptance and payout strategies by driving and leading projects ensuring testing and defining success measures
• Drive and lead projects and bridge internal teams and external partners to launch innovative payment solutions undertaking testing and defining success measures which continuously optimize our payment experience

Your experience should include...

• 5 years experience in global payments and 1 year in Chargeback/Fraud detection in a global eCommerce organization
• Broad and positive relationships within the payment community. Experience influencing processors acquiring banks card brands issuers to grow external business relationships and internal cross organization teamwork
• Deep technical knowledge highly analytical with a problem-solving mentality and able to make data driven decisions autonomously. Excellent business/financial analysis skills with the ability to translate found opportunities into a strategic plan
• Expert-level industry knowledge of global CNP payment processing and recurring billing with validated experience supporting both cards and APMs. Experience leading payment processing in challenging regulatory markets such as India Europe and LATAM
• Exceptional collaboration communication and project management skills with track record of leading projects end to end on time measuring and delivering results and communicating outcomes

You might also have...

• Bachelors Degree in Engineering Accounting Finance Business Management or related field preferred
• Travel as needed

Weve got your back...We offer a range of total rewards that may include paid time off retirement savings (e.g. 401k pension schemes) bonus/incentive eligibility equity grants participation in our employee stock purchase plan competitive health benefits and other family-friendly benefits including parental leave. GoDaddys benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle No problem. We love entrepreneurs! Most importantly come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online making opportunity more inclusive for all. GoDaddy is the place people come to name their idea build a professional website attract customers sell their products and services and manage their work. Our mission is to give our customers the tools insights and people to transform their ideas and personal initiative into success. To learn more about the company visit About Us.

At GoDaddy we know diverse teams build better productsperiod. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas experiences and perspectives. But we also know thats not enough to build true equity and belonging in our communities. Thats why we prioritize integrating diversity equity inclusion and belonging principles into the core of how we work every dayfocusing not only on our employee experience but also our customer experience and operations. Its the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments as well as our representation and pay equity data check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful please reach out to .

Colorado Residents:In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesnt accept unsolicited resumes from recruiters or employment agencies.