Senior Solutions Engineer

Who we are

Recharge is the subscription platform for the worlds fastest-growing and most innovative brands. Shopifys premier subscription solution Recharge is on a mission to build the future of commerce around customer retention.

Known for its relentless product innovation and focus on ease of use Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up manage and grow their subscription businesses.

Recharge is a hands-on partner to over 20000 brands globally including quip Dr. Squatch Blueland Estrid Oats Overnight Bobbie and more.

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Overview

The Solutions Engineering team is hiring a Senior Post-Sales Solutions Engineer to support the growing and increasingly complex needs of our Customer Success and Implementations teams. We are looking for a senior-level Solutions Engineer who is highly resourceful comfortable operating in ambiguous situations and capable of leading complex customer engagements with minimal guidance.

The Solutions Engineering team plays a critical role in the success of Recharge by partnering with high-performing merchants and directly influencing customer outcomes. As a Senior Solutions Engineer you will have a broader impact across both the Solutions Engineering and Customer Experience organizations by driving high-quality solution design supporting expansion opportunities and helping elevate team effectiveness.

Post-Sales Solutions Engineering serves as the technical validation and solutioning arm of the Customer Experience organization. We partner closely with Customer Success Implementation and Migrations teams to diagnose complex merchant requirements design scalable solutions using Recharge features and APIs and ensure those solutions meet both technical and business needs. Senior Solutions Engineers stand out by operating with greater autonomy influencing strategy and bringing clarity to complex or undefined scenarios.

Please note: this is a hybrid role based out of our Toronto office (downtown in the Core). 3 days a week in the office is expected.

What youll do

• Live by and champion our values: #accountability #collaboration #iteration #details
  
• Lead complex post-sales engagements operating effectively in ambiguous situations with limited guidance
• Drive retention and expansion by delivering scalable best-fit technical solutions aligned to merchant goals
• Diagnose complex customer scenarios identify root causes and determine appropriate solution paths
• Design solutions using Recharge features APIs Shopify and third-party tooling to meet merchant requirements
• Proactively initiate strategy and alignment discussions with Customer Success Implementation and Product partners ahead of customer engagements
• Act as a senior technical advisor throughout the post-sales lifecycle leading technical presentations and product demonstrations
• Develop high-level technical documentation to support merchant understanding implementation and adoption
• Test and validate proof-of-concept solutions and completed implementations
• Influence product development by synthesizing merchant feedback and communicating patterns and market needs to internal teams
• Support and coach more junior Solutions Engineers through guidance knowledge sharing and collaboration
• Represent Recharge with customers and at external events to support growth and expansion opportunities
• Travel may be required 23 times per year

What youll bring

• Strong technical depth and domain expertise with the ability to quickly understand complex systems and design effective solutions
• Demonstrated ability to operate independently and make sound decisions in ambiguous or novel scenarios
• Excellent communication and presentation skills with experience tailoring messaging to technical business and executive audiences
• At least 3 years of hands-on experience in post-sales solutions engineering technical support or implementations
• Experience designing solutions using APIs and integrations within a broader technical ecosystem
• A growth mindset with a proven track record of continuous learning and staying current with evolving technologies
• Familiarity with CRM and project management tools and experience supporting the full Customer Experience lifecycle
• Bachelors degree in a related field (e.g. Computer Science Engineering) or equivalent practical experience with a commitment to ongoing professional development

Interview recording & AI notetakers
To protect privacy legal compliance and interviewer/candidate experience recording transcribing or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g. captions) email before your interviewwell arrange an approved solution.

Compensation

Recharges compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Salary ranges are designed to be competitive and aligned with country specific practices while individual compensation is determined by skills qualifications and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.

• Hiring range in Canada
  $120000.00 CAD - $150000.00 CAD

• Medical dental and vision plans
• Retirement plan with employer contribution
• Flexible Time Off
• Paid Parental Leave
• MonthlyRemote Life and Merchantstipends

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Recharge Payments is an equal opportunity addition to EEO being the law it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability or other protected status such as race religion color national origin sex sexual orientation gender identity genetic information pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. Thislinkleads to the Kaiser machine-readable files.

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