Service Manager-Special Projects Group

Renton, WA - USA

Yearly Salary: $ 125000 - 180000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Electrical Service Manager will lead daytoday service operations elevate customer experience and drive profitable growth while maintaining uncompromising safety and craftsmanship.

Duties and Responsibilities include the following:

1. Lead the service desk: intake triage and dispatch for break/fix T&M preventive maintenance and small projects.

2. Build and maintain shortinterval schedules; balance labor across emergency calls PM routes and quoted work.

3. Own weekly operational rhythms (backlog WIP margins aging open POs and closeout).

4. Be the face of our Service group for key accountsset expectations keep proactive status and close feedback loops.

5. Scope price and issue proposals; manage NTE thresholds change orders and work authorizations.

6. Coordinate site access and compliance requirements with facilities partners and GCs; ensure documentation and photos are captured on every call.

7. Champion jobsite safety culture; enforce LOTO energized work permits PPE and tailboards.

8. Ensure work meets NEC NFPA 70E local codes and AHJ requirements; maintain accurate redlines and asbuilt markups.

9. Lead and develop service electricians and apprentices; coach for productivity craftsmanship and customer care.

10. Partner with recruiting to staff routes; onboard new hires with procedures tech and safety training.

11. Build succession plans and skills matrices aligned to call types (lighting gear controls EVSE lowvoltage thermal scanning power quality etc.).

12. Own Service P&L targets for your portfolio; forecast monthly/quarterly performance.

13. Standardize SOPs for quoting scheduling and invoicing; reduce cycle time from call completion to invoice.

14. Track and publish KPIs: response time firstvisit resolution labor productivity proposal hit rate margin customer NPS.

Requirements

Required Skills/Abilities:

7 years in electrical service operations in a contractor environment including dispatch customer management and field supervision.
Washington EL01 Journeyman or Electrical Administrator preferred; equivalent experience considered.
Proven leadership of mixed crews (journeymen apprentices); experience in union environments (e.g. IBEW) a plus.
Strong commercial estimating for T&M and small projects; comfort with BOMs submittals and permitting workflows.
Excellent communication under pressure; ability to set clear expectations with customers and field teams.

Benefits

Salaryrangeforthispositionis$125000-$180000annually.

Opportunityforadiscretionaryyear-endbonus.

401kwitha40%employermatch(uptofederallimit.)

Pleasefindmoreinformationonourcompensationpackagehere.

employees enjoy a competitive pay rate paid holidays and PTO; Medical Dental Vision Life Insurance Disability Insurance Flexible Spending Accounts 401k plan and Employee Assistance Program.

EC Electric is an Equal Opportunity/Affirmative Action Employer and supports a drug free workplace program. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information or characteristics protected veteran status or other protected classifications in accordance with federal law.

KnowYourRightslaborposterclickthelinkbelowforadditionalprovisionunderthisfederalmandate.

with disabilities may request accommodation to complete the application and selection process. If you require any accommodations please reach out to Human Resources at

Learnmoreaboutourcompanyvisitourwebsiteat:#49737

Required Experience:

Manager

DescriptionElectrical Service Manager will lead daytoday service operations elevate customer experience and drive profitable growth while maintaining uncompromising safety and craftsmanship.Duties and Responsibilities include the following:1. Lead the service desk: intake triage and dispatch for bre...