Instructional Designer, Learning Development

Position Summary

The Instructional Designer plays a vital role in Marriotts global training initiatives by crafting innovative highimpact learning experiences that elevate associate skills and promote meaningful behavior change. This role partners closely with subject matter experts and global stakeholders to design learning solutions aligned with Marriotts brand and operational standards. Success in this role requires strong instructional design expertise the ability to build globally scalable content and deep understanding of Marriotts brand culture to deliver learning programs that drive operational excellence and enhance guest satisfaction.

Scope

• Location: Cape Town South Africa
• Hybrid Model: 2-3 days in the office
• Role Type: Individual Contributor

Key Responsibilities

• Apply instructional design methodologies (such as ADDIE) to develop training programs from needs analysis through evaluation.
• Build visually compelling and interactive digital learning using tools such as Articulate Storyline Adobe Captivate and other industrystandard tools.
• Research test and incorporate new learning technologies (including AIpowered tools) to enhance quality and efficiency.
• Utilize modern learning modalities including microlearning gamification blended learning and justintime learning approaches.
• Leverage agile principles for iterative design to adapt quickly to evolving business or learner needs.
• Design learning materials that meet accessibility standards and support inclusion across diverse learner groups.
• Translate complex or technical information from SMEs into clear practical training content aligned with Marriott standards.
• Oversee distribution of learning content in Marriotts Learning Experience Platform (LXP) and ensure seamless integration and performance tracking.
• Manage multiple simultaneous projects timelines and stakeholder expectations across global markets.
• Adapt content for cultural relevance to ensure global accessibility and meaningful learning engagement.
• Measure program effectiveness using Kirkpatricks Four Levels of Evaluation and improve content based on feedback and analytics.
• Ensure all learning experiences reflect Marriotts values culture service philosophy and brand integrity.
  
  

Candidate Profile
Experience

• Bachelors degree in Instructional Design Education or related field.
• Minimum 3 years of instructional design experience with a proven record of creating learnercentered solutions.
• Proficiency with Articulate Storyline Adobe Captivate and LMS/LXP environments.
• Advanced degree or certifications in instructional design elearning or project management (e.g. PMP CPTD).
• Experience designing training in hospitality or customerservicebased environments.
• Proven ability to apply ADDIE SAM or other instructional design models.

Skills & Competencies

• Expertise in digital learning and multimedia development
• Strong project management capability
• Ability to collaborate with crossfunctional global stakeholders
• Understanding of adult learning principles and engagement strategies
• Analytical mindset for evaluating training impact
• Creativity in developing modern engaging learning experiences
• Commitment to accessibility diversity and inclusion in learning design

Why Join Marriott International

Be part of a global organization dedicated to developing worldclass talent and elevating the associate learning experience. At Marriott youll shape meaningful learning that grows careers strengthens service excellence and impacts associates around the world.

Bring your talent expertise to the world stage. Apply today and make your mark with Marriott International.

#LI-EF1 #LI-Hybrid

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.