Help Desk Analyst 1
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Stefanini Group is hiring!
Exciting opportunity awaits let us help you get started!
Click Apply now or you may call Sangeeta Dasadhikary at 1 or email at for faster processing!
Onsite Only Must live within 2 hours of Delaware
Interview Process Online Meeting
Hardware Dell Laptops / desktops
Software MS O365 Adobe Acrobat ServiceNow
- Customer service skills are very important.
- Technical troubleshooting skills a must
- Ability to communicate both oral and written.
Years of Relevant Experience 1 to 3 years field experience
Job Summary:
- Provide technical assistance support and advice to end users for hardware software and systems.
- Provide hands-on technical assistance to business and technical users.
- Investigate and resolve computer software and hardware problems of users.
- Serve as contact for level 1 support.
- Serve as a contact for users having problems using computer software hardware and operating systems and escalates as necessary.
- Determine whether problem is caused by hardware software or system.
- Answer questions applying knowledge of computer software hardware systems and procedures.
- Talk with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures using diagnostic.
- software or by listening to and following instructions.
- Experienced with a variety of call-tracking software and systems.
- Reads trade magazines and engages in independent study to maintain current industry knowledge.
- Follow quality standards and display strong customer service skills.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken
Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives
About Stefanini Group
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.
#LI-ONSITE
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
