Digital Banking Specialist Onsite

Heritage Bank Currently has an exciting opportunity to join our organization!

At Heritage Bank we are committed to delivering exceptional financial services to our customers.The digital banking specialistposition is responsible for the timely and accurate completion of operational customer support and/or technical support activities i.e. set ups troubleshooting research and day-to day support to internal and external customers for all digital channel products including but not limited to: Business/Consumer Online and Mobile Banking Remote Deposit Capture (RDC) Bill Pay Electronic Funds Transfer (EFT) Online ACH origination and online wire transfers ensuring compliance with operational and regulatory policies/procedures to mitigate risk.

This position is Full Time; typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.

This position is fully onsite in Bremerton or Tacoma Washington

Base Salary Range:

The Role at a Glance:

• Researches and responds to internal and external customer inquiries via Jira email phone or in person.
• Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions.
• Acquires knowledge to set-up implement and maintain business online banking and Business RDC customers.
• Assists in providing troubleshooting and support to business and consumer online banking customers remotely using Computer Sharing Software and over the phone.
• Reconciles assigned general ledger and bank control accounts in a timely and accurate manner.
• Contributes to the success of the department with willingness to share and cross train in all department responsibilities as required or assigned.

Core Skills and Qualifications:

• High School Diploma or equivalent required. Coursework and/or certification in business or accounting and/or relevant education preferred.
• Level I- 1 year recent customer service data entry clerical and/or office support experience demonstrating working knowledge of general office administration practices and procedures required.
  • Recent experience in Electronic / Digital Banking with working knowledge and understanding of Online Banking Mobile Banking RDC EFT processing and regulatory compliance preferred.
• Level II- 2 years recent experience in bank operations electronic / digital banking and/or branch banking which includes working knowledge and proficiency in online / mobile banking RDC EFT processing and regulatory compliance in a financial services industry required.
• Equivalent combination of education and experience may be considered.
• Provides high level of quality service for internal/external customers; responds to customers needs questions and concerns in an accurate effective and timely manner.
• Ability to provide clients with information and data as well as gain their trust and respect while maintaining personal composure when confronted with a difficult situation and/or customer. Ability to escalate to next level management.
• Effective interpersonal and written/verbal communication skills with the ability to communicate technical issues over the phone in person and via email; and ability to read write speak and understand English well.
• Effective research attention to detail time management and organizational skills to manage multiple assignments and reporting requests to meet concurrent deadlines with moderate supervision and oversight.
• Basic understanding of debit/credit relationships and negotiable instruments; general math skills to balance accounts and locate routine and non-routine mathematical errors to process debits and credits accurately and adhere to customer instructions.
• Ability to learn and gain an understanding and apply principles procedures requirements regulations and policies related to assigned area as well as gain working knowledge of the Banks policies procedures products and services.
• Unquestionable integrity in handling sensitive and confidential information required.
• Working knowledge of office administration practices and procedures.
• Basic knowledge of MS Office products (Word Excel Outlook) with the ability to learn and adapt to new technologies quickly.
• PC Experience using ticketing systems (Jira etc.) - preferred.

Working Environment/Conditions:

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand under sometimes distracting work conditions and frequent interruptions during the day.
• Work requires willingness to work a flexible and/or rotating schedule or extended hours as needed.

Physical Demands/Effort:

• Work may involve the constant use of computer screens reading of reports and sitting throughout the day.
• Ability to operate a computer keyboard multi-line telephone photocopier scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing stooping bending at the waist kneeling or crouching to file materials.
• Occasional lifting and/or moving up to 10 lbs. (files boxes etc.)

At Heritage Bank we work hard but we also know how important it is to take time off to stay healthy relax and spend time doing what makes your heart happy!

As part of our team youll enjoy a total rewards package which includes base salary based on the role experience and skill set along with an exceptional benefits package (medical dental vision life insurance 401(k) community volunteer time) and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month* while also enjoying 11 paid holidays each calendar year and an annual float day. *pro-rated from start date and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability or any other basis protected by applicable law.

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If you need assistance completing the online application please email:

Salary Range Disclaimer

The base salary range represents Heritage Banks current salary range for the position. Actual salaries will vary depending on factors including but not limited to qualifications experience and job performance. The range listed is just one component of Heritage Banks total compensation package for full time and part time employees. Depending on position other total compensation rewards may include monthly quarterly or annual incentive and/or bonuses.

##JobCategory:Information Technology / Systems##

##Street:1000 6th St.##

##City:Bremerton##

##State:WA##

##ZipCode:98337##

##Internal:false##