Seasonal Cabana Concierge Attendant (Volcano Bay)
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Please note this is a Seasonal position with an expected end date of October 26 2026.
JOB SUMMARY:
A Cabana Concierge Attendant is responsible for helping Guests enjoy their stay at Universal Volcano Bay through setting expectations troubleshooting and resolving Guest situations and providing exemplary information and guidance on how to enhance and enjoy their day. Responsible for escorting Guests to their assigned cabana providing attraction recommendations explaining cabana amenities and providing personalized service throughout the Guests visit. Ensure cabanas remain show ready for Guests at all times throughout their visit. Provides service and support to both Guests and internal partners.
MAJOR RESPONSIBILITIES:
- Resolves sensitive guest situations on individual basis through personal interaction. Asks exploratory questions to identify and resolve concerns while helping Guests plan their day at Universals Volcano Bay and more. Documents concerns appropriately and completely. Communicates to Guests how best to experience Universal Volcano Bay including: utilizing the Virtual Line system creating an account through the UO App linking entitlements to Guest accounts setting up TapTu Pay mobile purchasing. Provides information regarding height requirements rider restrictions etc. Communicates the appropriate accommodations for Guests with disabilities in accordance with ADA guidelines. Provides additional service to Cabana Guests such as making dining recommendations/reservations or running miscellaneous errands.
- Responsible for escorting guests to their Cabanas and/or Premium Seating and acts as a liaison between guests and food servers. Confirms potential allergen concerns and communicates to food server. Delivers cabana welcome baskets.
- Responsible for ensuring that Cabanas remain fully stocked with various products (bottled water towels cold towels etc.) through the Guests visit.
- Maintains show quality Cabanas and Premium Seating equipment rental products and towels before during and after the Guests visit. Identifies and reports and maintenance or pest-related issues to appropriate teams and Team Captains for follow up.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
SCOPE:
- Performs concierge duties to provide the ultimate Guest experience and one stop shopping.
- Resolves and eases sensitive Guest situations on an individual basis through personal interaction.
- Resolves and eases sensitive Guest situations on an individual basis through personal interaction.
- Responsible for maintaining the cleanliness of cabanas/premium seating and escorting guests to them.
- Responsible for the inventory cleanliness and distribution of rental towels to all Concierge Huts.
EDUCATION:
High school degree or GED required.
EXPERIENCE:
- 2 - 3 years previous Guest Service experience in the Hospitality Industry preferred;
- Must have strong interpersonal skills and able to work in a fast pace environment;
- Six months - one year providing direction preferred or equivalent combination of education and experience
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE
Key Skills
- Customer Service
- Hospital Experience
- Hotel Experience
- Taleo
- Hospitality Experience
- Basic Math
- Laundry
- Cleaning Experience
- Computer Literacy
- Guest Services
- Cash Handling
- Commercial Cleaning
