SuitePad is a Berlin-based SaaS Hardware company focused on hotel tech.
We deliver hotels aggregated content entertainment and services through in-room tablets and other software- and hardware solutions. The depth and quality of our services have made us the market leader for in-room guest communication in more than 90000 hotel rooms across the globe. Our customers include renowned international hotel groups like Best Western Leonardo and Oetker Collection. As a team we are proud of the industry recognition we have received (Hotel Tech Report Hotelverband Deutschland (IHA) Gastro Vision and more).
Our mission is to provide a reliable effective and delightful platform for guest communication.
Join our journey
We are looking for an AI Specialist / LLM Application Engineer who shares our passion and who is excited about building AI solutions that empower both our users and internal teams.
To thrive in this role you are someone who loves to collaborate values communication and embraces adaptiveness.
Design develop and ship AI-powered product features based on Large Language Models (LLMs)
Enable teams across the company to effectively use AI technologies and tools
Develop refine and maintain prompts agents and AI behavior patterns
Evaluate and benchmark system responses to ensure quality accuracy and usefulness
Design and implement testing strategies and reliability engineering for LLM-based systems
Build and maintain internal AI tooling and developer infrastructure
Support teams in designing and implementing end-to-end AI workflows
Conduct recurring internal workshops trainings and knowledge-sharing sessions on AI and LLM topics
Proven experience building and operating LLM-based applications in production environments
Practical experience with retrieval-augmented generation (RAG) embeddings and hands-on experience with vector databases
Experience with function calling and structured model outputs
Ideally experience with Model Context Protocol (MCP) or similar agent orchestration frameworks
Strong understanding of testing strategies for LLM systems (evaluation regression testing reliability)
Experience with Ruby / Ruby on Rails and TypeScript in production systems
Strong teamwork and collaboration skills
Experience teaching mentoring or enabling others in technical topics
What We Build
As a team we build hardware and software solutions to provide a delightful platform for guest communication both for the hotel guests and the hoteliers.
On the one hand we augment the in-room experience for the hotel guests with products and features such as the Digital Guest Directory various Remote-Controls VoIP and Contactless Checkout.
On the other hand we also provide solutions to help hoteliers optimise their operations: be it managing their content gaining insights into analytics or various integrations to increase their efficiency.
How We Work
We are a team of light-hearted and international Frontend Backend Android Infrastructure and Hardware Engineers
We encourage teammates to bring in well-reasoned opinions productively disagree with us and make decisions based on technical merits we make evidence-based decisions as a team
We respect each others work-life balance
We uphold high code quality standards that are enforced via CI static analysis and code reviews as we strive to reduce our total cost of ownership
We adapt agile methodologies to our needs
We offer
A team of excellent international engineers to work with and 40 other colleagues looking forward to your support
A product with global traction
Swift decision making
A high degree of autonomy in your work
A yearly personal training budget of 1000 EUR mobility benefits tax-free vouchers for various stores 30 days of vacation per calendar year home office days and great team events
A modern office right in central Berlin and of course free drinks and healthy fruit included :)
If you like what we do here at SuitePad and look forward to working with us apply here!
Were looking forward to getting to know you!
As a Berlin start-up we redefined the way hotels connect with the hotel room of the future youll find guest directory telephone remote control newspapers and room service menu all united on a single device: the SuitePad.
Use the SuitePad to make your stay just that much more special order breakfast to your bed make a restaurant reservation book spa treatments control lights and AC or explore tourist activities around town. Its all here on the SuitePad at the touch of a finger.
Curious to get to know more Get in touch become part of our team and shape our success story!
Required Experience:
IC
As a Berlin start-up, we redefined the way hotels connect with guests. In the hotel room of the future, you’ll find guest directory, telephone, remote control, newspapers, and room service menu, all united on a single device: the SuitePad. Use the SuitePad to make your stay just that ... View more