Business Process Manager

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Business Process Manager

The Opportunity

We are seeking a seasoned Business Process Manager to lead our Customer Data setup support team and oversee the Business Process Organization (BPO). This leader is accountable for end-to-end process performance data quality controls and continuous improvement across customer data setup support and maintenanceensuring accurate compliant and timely customer setup that enables seamless order-to-cash execution and strong customer experience.

In this role you will combine operational leadership with financial expertise to evaluate process performance manage risk and support strategic decisions. You will supervise professional-level employees.

How Youll Make an Impact

• Own and optimize the customer data setup (new customer requests amendments validations approvals and governance) supporting internal and external (Independent Manufacturers Representatives) requests and liaison with the Global Master Data Governance (MDG) group.
• Establish and maintain SOPs controls and RACI to ensure consistent execution across internal teams and BPO partners.
• Set clear team goals and objectives monitor performance and drive operational results aligned to service expectations (quality speed compliance).
• Lead day-to-day operations including work intake management prioritization escalation handling and stakeholder communications.

• Manage BPO performance through KPIs quality audits root-cause analysis and corrective action plans.
• Coordinate operational cadence (weekly/monthly reviews) ensure adherence to procedures and maintain strong partnership governance.
• Drive productivity and quality improvements through coaching training and standardization.

• Ensure customer master data accuracy and completeness including adherence to controls and compliance requirements (e.g. segregation of duties approvals documentation).
• Identify risks and implications to downstream processes (credit billing collections reporting) and implement mitigating actions.
• Maintain strong awareness of business outlook and process impacts to identify opportunities implications and operational risks.

• Lead improvement initiatives using Lean/continuous improvement methods (defect reduction cycle time improvements standard work automation readiness).
• Partner with IT Finance Sales Ops Credit & Collections Compliance and other stakeholders to implement sustainable solutions and prevent recurrence of issues.
• Coordinate oversight over EDI process requirements and governance

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

Your Background

• Bachelors degree in Business Finance Accounting or related field (Masters/MBA a plus).
• 58 years in financial operations/process management audit master data/customer onboarding shared services or BPO-led environments.
• Demonstrated experience leading teams and influencing cross-functional stakeholders.
• Strong analytical skills with.
• Working knowledge of customer master data concepts (data governance validation controls) and familiarity with SAP S/4 environment.
• Comfortable with ambiguity and capable of solving difficult (not overly complex) operational problems with structure and discipline.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial physical and mental wellbeing and personal development. We want you to truly thrive with us in work and out.

For this role depending on grade and experience we offer the following employee benefits (subject to the respective plan rules):
Health Care: medical (PPO CDHP with HSA HMO) dental and vision.
Financial Wellbeing: Employer sponsored pension - 401(k) Program with generous company match and contribution Life/AD&D Insurance disability insurance.
Family Care: Life and Family (Legal pet auto home identity theft etc.) special needs support and adoption assistance.
Work-Life: Enhanced leave programs (FMLA Military Service Leave Maternal Paternal adoption vacation and holiday).
Employee Engagement and Development: Employee Resource Groups (depending on location) tuition reimbursement program on-demand learning platforms.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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