Electronics Repair Manager

Toshiba Global Commerce Solutions is seeking an Electronics Repair Manager. The Manager is responsible for leading the repair refurbishment and technical support operations for POS hardware systems. This role requires a strong electrical engineering background combined with proven leadership skills to manage technicians optimize repair workflows and ensure high-quality timely service delivery. The POS Repair Manager serves as the technical authority for complex hardware issues while driving continuous improvement in repair processes quality and cost efficiency.

Required Qualifications

• Bachelors degree in Electrical Engineering Electronics Engineering or a related field
• 5 years of experience repairing electronic hardware preferably POS or similar transactional systems
• 2 years of experience in a supervisory or management role
• Strong knowledge of analog and digital electronics power supplies and embedded systems
• Ability to read and interpret schematics wiring diagrams and technical documentation

Preferred Qualifications

• Experience with POS systems payment terminals or retail technology environments
• Familiarity with EMV PCI-related hardware requirements and peripheral devices
• Experience with failure analysis test fixture design or repair process engineering
• Lean Six Sigma or continuous improvement certification

Key Responsibilities

Technical Leadership

• Serve as the subject matter expert for POS hardware including terminals printers scanners pin pads networking components and power systems
• Diagnose and resolve complex electrical electronic and electromechanical issues beyond technician-level troubleshooting
• Review and approve repair methodologies schematics and test procedures
• Support root cause analysis for recurring hardware failures and recommend design or process improvements

Operations & Management

• Lead train and manage a team of POS repair technicians
• Assign workloads prioritize repair queues and ensure service-level agreements (SLAs) are met
• Establish and maintain repair standards quality controls and documentation
• Monitor KPIs such as turnaround time first-pass yield repair cost and return rates

Process Improvement

• Develop and implement efficient repair workflows and diagnostic procedures
• Collaborate with engineering procurement and vendors to improve component reliability and availability
• Identify opportunities to reduce repair costs downtime and repeat failures
• Oversee inventory usage for parts tools and test equipment

Cross-Functional Collaboration

• Act as the technical liaison between repair operations field service teams product engineering and customers
• Support escalations from customer support and field technicians
• Provide technical input on new POS hardware introductions and repairability

Compliance & Safety

• Ensure compliance with ESD electrical safety and regulatory standards
• Maintain proper calibration and use of diagnostic and test equipment
• Enforce workplace safety and best practices within the repair environment

Skills & Competencies

• Strong leadership and team development skills
• Excellent problem-solving and analytical abilities
• Effective communication with both technical and non-technical stakeholders
• High attention to detail and quality
• Ability to balance hands-on technical work with managerial responsibilities

Work Environment

• Repair lab or depot environment with ESD-controlled workstations
• Occasional travel to field locations vendors or customer sites may be required

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

**Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following: **

Group health coverage (medical dental & vision)
Employee Assistance Programs
Company provided life insurance
Employee discounts
Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)