Technical Associate– Enterprise Tools Administrator

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Technical Associate Enterprise Tools Administrator
The Enterprise Tools Administrator will oversee the administration maintenance and support of enterprise tools and systems ensuring their optimal performance and availability. This role is responsible for managing tool configurations user access and system integrations as well as providing technical support and training to end-users.

Responsibilities
Tools Administration
Administer and maintain enterprise tools such as GoAnywhere PagerDuty DataDog Splunk etc.
Configure and customize tools to meet business requirements and improve workflows.
Administer and maintain automation/configuration tools such as Ansible and Puppet for enterprise environments.
Manage user access roles and permissions to ensure security and compliance.
Monitor system performance and troubleshoot issues to ensure high availability and reliability.
Implement and enforce best practices for tool usage and administration.
Develop and maintain automation playbooks and scripts using Ansible and Python to streamline administration tasks.

System Integration
Integrate enterprise tools with other systems and applications to streamline processes and improve data flow.
Develop and maintain integration scripts and workflows using APIs and automation tools.
Create and manage Ansible playbooks and Puppet manifests for system configuration and integration.
Collaborate with technology and business teams to identify integration opportunities and requirements.
Leverage Python for custom automation and integration solutions across enterprise platforms.

Technical Support & Training
Provide technical support to end-users including troubleshooting issues and resolving incidents.
Develop and deliver training materials and sessions to educate users on tool functionalities and best practices.
Train teams on Ansible automation workflows Puppet configuration management and Python scripting for operational efficiency.
Create and maintain documentation for tool configurations processes and procedures.
Document Ansible playbooks Puppet manifests and Python scripts for maintainability and knowledge sharing.

General Duties
Stay current with industry trends and best practices in enterprise tool administration and ITSM.
Keep up-to-date with advancements in automation frameworks like Ansible Puppet and scripting languages such as Python.
Collaborate with technology and business teams to align tool strategies with organizational goals.
Participate in technology projects and initiatives as needed.
Measurable Achievements
Improve tool performance and availability through proactive monitoring and maintenance.
Enhance user satisfaction by providing timely and effective technical support.
Streamline processes and improve data flow through system integrations.
Achieve operational efficiency by automating repetitive tasks using Ansible and Python.
Reduce configuration drift and improve compliance through Puppet-based configuration management.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Computer Science Information Technology or related field.
Good experience in enterprise tool administration or a similar role.
Strong knowledge of ITSM tools.
Experience with system integrations and automation using APIs and scripting languages.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Relevant certifications (e.g. ITIL ServiceNow Administrator) are a plus.

Preferred Qualifications/ Skills
Experience with cloud-based and hybrid database environments.
Experience with Snowflake a plus
Experience with Red Gate Ansible a plus

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.