Lead Revenue Agent 3 (TD) – Spokane (Internal only)
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Job Location:
Spokane County, WA - USA
Monthly Salary:
$ 4865 - 6539
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
- This opportunity is only open to Department of Revenue employees.Attention Revenue! Your Compliance Divisions Spokane Tax Discovery team is looking to fill a Revenue Agent 3 (RA3) position. This position is the designated lead worker and trainer for lower-level Revenue Agents. It will also provide team leadership in the supervisors absence.We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
Duties
The ideal candidate will possess the skills necessary to train and lead new and journey-level agents in Tax Discovery programs while reviewing case work of all staff and making recommendations for action. Duties also include identification investigation and recovery of taxes not previously known to the department. The Lead Agents will work complex delinquent accounts that commonly involve taxpayers who are reluctant to furnish information and may conceal or undervalue assets income and tax liabilities.
In the absence of the supervisor this position will become the acting this role you will gain experience in assisting with the hiring of new staff carrying out training plans as provided by your supervisor and evaluating the progression of training.Qualifications
The required qualifications are key competencies that have been successfullydemonstratedthrough experience or education in the following areas: Communication Skills Analytical Skills Knowledge of Laws & Regulations Interviewing & Negotiation Skills Attention to Detail and Interpersonal Skills. The ideal candidate willpossessa combination of the knowledgeskillsand abilities below:Communication Skills (Written & Verbal):
Uses advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listens assesses and clarifies problems and responds with options to customers who may be confused upset or uncooperative.
Analytical Skills (Research & Investigation):
Analyzes data and assesses a customers ability to resolve outstanding debts.
Researches available resources and assets to seize or use as collateral for satisfying outstanding debts.
Researches and gather information on accounts toidentifyassets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations:Applies and interprets RCWs WACs WTDs ETAs and departmental policies toassistcustomers and resolve compliance issues.
Educates customers on legal requirements for registration reporting and payment to promote compliance.
Interviewing& Negotiation Skills:Uses interviewing techniques to gather information from customers. Formulates and asks direct focused and logically ordered questions.
Negotiates payment plans and evaluates full or partial payment options for satisfying unresolved liabilities.
Attention to Detail:
Reviews financial records andidentifiesassets that can be seized to satisfy the debt.
Organizes and prioritizes work devoting adequate time and attention to individual tasks. Remains focused on tasks working efficiently and handling interruptions appropriately.
Interpersonal Skills:
Isapproachable works cooperatively with others and contributes to group solutions through constructive feedback ideas and suggestions. Facilitates the open exchange of ideas and information.
Accepts personal accountability and is open to constructive feedback.
Recognizes and encourages the behaviors that contribute to teamwork (e.g. sharing information sharingexpertise working together).
Leadership and Operational Expertise in Revenue Collection:Preference may be granted to candidates with one of the following:Develops orassistsin developing others through activities such as training coaching mentoring and sharing ideas and feedback.
Develops strategic goals for change. Leads change initiatives and acts as a change agent. Helps others cope with the ongoing demands of change.
Maintains confidentiality. Keeps commitments made to others andmaintainsavailability even with changing priorities.
Demonstrates advanced leadership capabilities and technical expertise in revenue collection operations.
Applies sound judgment communication and conflict resolution skills to manage complex cases support team development and ensure compliance with departmental policies and tax laws.
- Two years of experience as a Revenue Agent with at least one year of those at the journey level within the Department of Revenue.
- A Bachelors degree involving major studies in business administration accounting public administration political science economics criminal justice sociology psychology law or closely related field ANDtwo years of experience in the field of personal or business finance tax auditing law law enforcement adjustment of claims examination and analysis of business tax records collection of civil debts or other related field. Additional qualifying experience may substitute year-for-year for the education.
To be considered:- Complete/update your online application in detail and attach acover letter explaining how you meet the competencies of this position.
*Failure to follow the application instructions may result in disqualification.*
Throughout our selection process we will also be evaluating candidates for knowledge skills abilities behaviors and capacity for effective leadership that aligns with the culture of DOR.
To take advantage of Veterans preferenceby attaching your DD-214 member 4 long form or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions
Hello my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran I understand the difficulty of finding an enjoyable career with a work-life balance. At Revenue we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call .Supplemental Information
- The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.For current Department of Revenue employees and union members of the WPEA current promotion rules will apply if selected.The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful inclusive culture for people with disabilities as well as members of all protected groups and statuses. We encourage you to apply.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
If you need help during the application process please call the Human Resources Office at . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.
Required Experience:
Unclear Seniority
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
