Service Project Manager
Share
Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
We offer a broad spectrum of commercial and residential HVAC and facilities services from rooftop to foundation and everything in addition to HVAC repairs and maintenance our portfolio of facilities services includes on-site personnel for building management operations and maintenance.
Job Summary
EMCOR Services Betlem is looking for a Service Project Manager who can build and maintain strong long-lasting relationships with existing service customers. This includes but may not be limited to overseeing service account management quoting service repairs and ongoing coordination between the customer and any resources needed to meet customers HVAC service needs.
Essential Duties & Responsibilities
- Focus on client retention. Maintain customer satisfaction by providing efficient and courteous service.
- Support our clients understand their needs and develop service repair solutions to achieve objectives.
- Quote mechanical service repair work and oversee the execution of the work.
- Ensure proposals detail the scope of work lead time(s) and exclusions are well noted.
- Coordinate with regional service teams or outside vendors to execute scheduled work.
- Participate in investigating and resolving semi-complex problems that arise in the general course of doing business.
- Ensure billings are reviewed weekly and process through the proper internal channels.
- Ensure the timely and successful delivery of our solutions to the client.
- Facilitate communication between customer and account manager as needed.
- Assist the sales team with securing new business within the existing customer base.
- Work in a team environment with matrix reporting structure.
- Ensure all job safety requirements are coordinated properly and being followed.
- Coordinate subcontractors as required.
Qualifications
- AAS degree or equivalent work-related experience in the HVAC industry.
- Excellent customer service skills including effective verbal and written communication.
- 10 years of technical experience in the HVAC industry preferred.
- Ability to quote HVAC repairs.
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
- Clean neat and professional appearance. A top performer who can instill pride of workmanship in their self and in others.
- Ability to work collaboratively with colleagues and staff to create results in a team-oriented environment.
- Ability and willingness to travel if needed to coordinate teams and vendors in multiple markets.
- Proficient with Microsoft Word and Excel.
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
Compensation Range-$60000/year-$80000/year
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.
#betlem
#LI-P1
Required Experience:
IC
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
