Rural Health Director

Iowa, IA - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

The Rural Health Director leads relationship management service delivery performance and program development for the UI Health Care Rural Network. This role is responsible for strengthening partnerships with rural health organizations ensuring alignment with UI Health Cares strategic priorities and driving high-quality service across a complex matrixed system. The role oversees the evaluation of service delivery models service agreements and partnership structures and identifies opportunities for enhanced collaboration and growth. The position monitors client service requests ensures service quality standards are consistently met and leads initiatives that drive operational efficiency and continuous improvement and works closely with senior leaders and internal divisions to help shape support models that advance rural health initiatives. This role coordinates key communication and governance activities to ensure project scopes statements of work and partner requests are aligned with program strategy and organizational goals.

The Director will also represent UI Health Care at rural partner sites providing on-site leadership relationship support and program guidance.

Position Responsibilities:

Program & Relationship Management

Actively advocates for rural network clients within UI Health Care.
Build manage and maintain strong relationships with rural partners and key internal stakeholders including the UI Health Cares CEO Office Strategy Legal Finance and HCIS teams.
Serve as the primary client relations liaison for business development service management and issue resolution.
Review existing systems service delivery models and service agreements; assess new client requests and partnership opportunities.
Lead or direct budget development as part of project planning including creating and presenting project budgets monitoring performance to budget and supporting effective implementation in partnership with UI Health Care Finance.
Identify communicate and resolve gaps between client expectations and delivered services.

Service Delivery & Performance Oversight

Monitor organizational performance against service level agreements (SLAs) escalating risks and resolving issues internally and externally.
Conduct ongoing reviews of open service requests identifying trends risks and improvement opportunities.
Ensure adherence to SLAs and support continuous improvement in service quality and responsiveness.
Assist in developing a sustainable scalable support and service delivery model for rural partners.

Program Development & Internal Coordination

Collaborate with internal UI Health Care divisions to define service offerings program structures and delivery processes.
Partner closely with HCIS and Epic Community Connect liaisons to support IT-enabled rural health initiatives.
Participate in financial and operational reviews of the UI Health Care Rural Network program.

Project & Statement of Work (SOW) Management

Participate in defining project scope timelines deliverables and statements of work.
Draft and coordinate SOWs ensure appropriate approvals and track authorizations.
Ensure projects and SOWs are entered and maintained accurately to support client communication and invoicing.
Coordinate review and prioritize client requests to align project teams with strategic goals.

Communication Reporting & Governance

Oversees the planning facilitation and follow-up of quarterly and annual client meetings to review performance service delivery strategic priorities and upcoming initiatives.
Provide regular program updates and business reviews to rural partners and UI Health Care leadership.
Present program status performance metrics and strategic recommendations.
Facilitate effective communication throughout the full lifecycle of projects and partnerships.

Travel & Onsite Engagement

Travel to rural partner sites as needed to support relationship management program delivery and issue resolution.
Frequently engage with partner sites through both in-person and virtual meetings.

Required Qualifications:

Masters degree in health care administration business administration finance or accounting or an equivalent combination of education and experience is required.
Five years of experience in health care business or operational management with increasing levels of responsibility.
Demonstrated experience working with and managing relationships with senior level administration or leaders and the ability to influence and motivate organizational constituencies.
Demonstrated ability to successfully collaborate and influence key stakeholders integrating ideas to achieve outcomes.
Demonstrated ability to effectively anticipate considerations to critically prepare evaluate and present programmatic and strategic proposals for streamlined approval at the executive level.
Demonstrated strong ability to translate complex data/information into simple actionable insights.
Demonstrated ability to manage financial organizational and staff resources.
Ability to manage projects across a clinical enterprise.
Demonstrated experience in strategy implementation and project management.
Excellent written verbal and interpersonal communications skills.
Proficiency in MS Office (Word Excel Outlook PowerPoint Project Teams and Visio) and computer software applications.
Demonstrated experience working effectively in a welcoming and respectful workplace environment.

Desired Qualifications:

Experience with management or operations in a small to medium hospital environment
Experience working within complex multiple client site environments managing customer relations project deadlines escalation resolution and program delivery.
Proven history of working closely with clients to determine current and future business needs advocating on behalf of clients in the review of systems and programs.
Strong problem-solving and process improvement skills for managing service delivery including developing workflows and new business processes.
Experience planning and implementing remote and onsite meetings with clients vendors and internal stakeholders.
Experience working in a senior management position with contribution to operational (short-term) tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business or strategic plan.
Knowledge of University and UI Health Care policies procedures and regulations.
Experience with grants.

Application Process:To be considered applicants must uploada cover letter and resume(under the submission of relevant materials)that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of7calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Up to 5 professional references will be requested at a later step in the recruitment process. For questions contact Sharon Walther at.

This position is not eligible for University sponsorship for employment authorization now or in the future.

Additional Information

Compensation

Contact Information

Required Experience:

Director

The Director will also represent UI Health Care at rural partner sites providing on-site leadership relationship support and program guidance.

Position Responsibilities:

Program & Relationship Management

Actively advocates for rural network clients within UI Health Care.
Build manage and maintain strong relationships with rural partners and key internal stakeholders including the UI Health Cares CEO Office Strategy Legal Finance and HCIS teams.
Serve as the primary client relations liaison for business development service management and issue resolution.
Review existing systems service delivery models and service agreements; assess new client requests and partnership opportunities.
Lead or direct budget development as part of project planning including creating and presenting project budgets monitoring performance to budget and supporting effective implementation in partnership with UI Health Care Finance.
Identify communicate and resolve gaps between client expectations and delivered services.

Service Delivery & Performance Oversight

Monitor organizational performance against service level agreements (SLAs) escalating risks and resolving issues internally and externally.
Conduct ongoing reviews of open service requests identifying trends risks and improvement opportunities.
Ensure adherence to SLAs and support continuous improvement in service quality and responsiveness.
Assist in developing a sustainable scalable support and service delivery model for rural partners.

Program Development & Internal Coordination

Collaborate with internal UI Health Care divisions to define service offerings program structures and delivery processes.
Partner closely with HCIS and Epic Community Connect liaisons to support IT-enabled rural health initiatives.
Participate in financial and operational reviews of the UI Health Care Rural Network program.

Project & Statement of Work (SOW) Management

Participate in defining project scope timelines deliverables and statements of work.
Draft and coordinate SOWs ensure appropriate approvals and track authorizations.
Ensure projects and SOWs are entered and maintained accurately to support client communication and invoicing.
Coordinate review and prioritize client requests to align project teams with strategic goals.

Communication Reporting & Governance

Oversees the planning facilitation and follow-up of quarterly and annual client meetings to review performance service delivery strategic priorities and upcoming initiatives.
Provide regular program updates and business reviews to rural partners and UI Health Care leadership.
Present program status performance metrics and strategic recommendations.
Facilitate effective communication throughout the full lifecycle of projects and partnerships.

Travel & Onsite Engagement

Travel to rural partner sites as needed to support relationship management program delivery and issue resolution.
Frequently engage with partner sites through both in-person and virtual meetings.

Required Qualifications:

Masters degree in health care administration business administration finance or accounting or an equivalent combination of education and experience is required.
Five years of experience in health care business or operational management with increasing levels of responsibility.
Demonstrated experience working with and managing relationships with senior level administration or leaders and the ability to influence and motivate organizational constituencies.
Demonstrated ability to successfully collaborate and influence key stakeholders integrating ideas to achieve outcomes.
Demonstrated ability to effectively anticipate considerations to critically prepare evaluate and present programmatic and strategic proposals for streamlined approval at the executive level.
Demonstrated strong ability to translate complex data/information into simple actionable insights.
Demonstrated ability to manage financial organizational and staff resources.
Ability to manage projects across a clinical enterprise.
Demonstrated experience in strategy implementation and project management.
Excellent written verbal and interpersonal communications skills.
Proficiency in MS Office (Word Excel Outlook PowerPoint Project Teams and Visio) and computer software applications.
Demonstrated experience working effectively in a welcoming and respectful workplace environment.

Desired Qualifications:

Experience with management or operations in a small to medium hospital environment
Experience working within complex multiple client site environments managing customer relations project deadlines escalation resolution and program delivery.
Proven history of working closely with clients to determine current and future business needs advocating on behalf of clients in the review of systems and programs.
Strong problem-solving and process improvement skills for managing service delivery including developing workflows and new business processes.
Experience planning and implementing remote and onsite meetings with clients vendors and internal stakeholders.
Experience working in a senior management position with contribution to operational (short-term) tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business or strategic plan.
Knowledge of University and UI Health Care policies procedures and regulations.
Experience with grants.

Up to 5 professional references will be requested at a later step in the recruitment process. For questions contact Sharon Walther at.

This position is not eligible for University sponsorship for employment authorization now or in the future.

Additional Information

Compensation

Contact Information

Required Experience:

Director

Key Skills

Graphic Designing
Instrument
Attorney At Law
Corporate Sales
Cement

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About Company

UIOWA

The University of Iowa is a top-tier public research university in Iowa City—home to more than 32,000 students, offering world-class programs across 200+ fields of study, renowned especially for its creative writing, acclaimed medical center, and balanced excellence in the arts and sc ... View more

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