Experienced Associate Desktop Support Engineer (AC KL)

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

At PwC our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance troubleshooting issues and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

Role Summary

OfficeTechnology supportplays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office.

This customer-centric position involves problem-solving one-on-one and group training andmaintainingan innovative environment for IT engagement and education.

Core Responsibilities

Create update deploy and troubleshoot images for laptops and desktops.

Address and resolve laptop hardware and software issues.

Assistin the technology onboarding process for new employees.

Participate in global technology forum meetings and undertake IT projectswhetheritslocal or Global.

Provide customer-centric support ensuring positive and valuable experiences.

Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.

Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.

Collaborate with PwC teams (US/Global) to stay informed aboutnew technologies.

Maintain a friendly approachable demeanor that prioritizes customer needs.

Offer feedback and suggestions for enhancing the overall customer experience.

Build and nurture strong working relationships with users at all levels.

Proactivelyanticipateidentify and resolve complex problems while applying technical knowledge.

Effectively communicate and share technical information with diverse audiences within the firm.

Diploma/Advanced Diplomabachelors degree or equivalent in Computer Science/Information Technology.

Minimum of2years of Desktop support experience.

Preferably an Executive specializing in Information Technology or equivalent.

Experience with the ServiceNow platform is an advantage.

Proficiencyin managing endpoints in Workspace One or Microsoft Intune is an advantage.

Strong preference for prior experience in automating processes using PowerShell or other scripting languages.

Advanced knowledge of Microsoft desktop operating systems including Windows or equivalent.

Experience insupporting mobile OS (iOS/Android) and Microsoft 365.

ITIL 4 certification is an added advantage.

Demonstrated ability to deliver outstanding customer satisfaction.

Excellent communication and presentation skills.

Effective problem identification and solution skills.

A strongteam player and collaborator.

Fluent in both written and spoken English.

Exceptional multitasking customer service and communication skills including the ability to explain technical concepts to end-users.

May requireto attendafter working hours call withGlobal/US Team.

Experienceinhandling projects is an addedadvantage.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Object-Oriented Programming (OOP) Optimism Scripting Languages Security Protocol Analysis 6 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

April 30 2026

Required Experience:

Senior IC

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Information Technology (IT)Management LevelAssociateJob Description & SummaryAt PwC our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide...