Senior Marine Service Manager

Lead the Fleet. Ignite High Performance. Set the Standard.

Are you a hands-on leader passionate about high-performance yachting and technical excellence Our valued client Ignition Marine is seeking a Senior Marine Service Manager to take the helm of our service operations and drive quality across our expanding this dynamic role youll orchestrate complex yacht maintenance refits and repairs while mentoring a diverse team of technicians and advisors. You will be at the forefront of a knowledge-edge marine company advancing world-class service standards for vessels ranging from runabouts to superyachts.

WHY JOIN IGNITION MARINE SERVICES

Ignition Marine is an ISO 9001-accredited marine solutions provider based in North Vancouver that delivers comprehensive services for vessels ranging from recreational to commercial ships. Acting as a premier Pacific Northwest Marine Centre the company specializes in yacht sales and brokerage while operating a full-service technical department that handles mechanical engine repairs electrical systems structural fibreglass fabrication and complete vessel refits. The broad scope of expertise extends to specialized offerings such as marine repowering insurance claim repairs professional skipper services and canvas fabrication all supported by a team of certified marine engineers and technicians focused on high-performance quality control.

WHAT YOU WILL DO:

As a working manager with boots on the ground you will oversee the full scope of the service department and technical operations. You are the bridge between technical execution and client satisfaction. Specific responsibilities include:

• Operational Command: Oversee day-to-day service activities ensuring every jobfrom engine repowers to complex insurance claimsmeets rigorous quality control checks.
• Team Leadership: Lead mentor and support service supervisors estimators technicians and project coordinators. You will drive productivity while fostering a respectful environment.
• Strategic Collaboration: Work closely with Parts Sales Canvas and internal teams to streamline workflows and ensure smooth service execution.
• Technical Authority: Review approve and assist with complex service and repair estimates. You must possess the technical depth to understand the scope of work from O-rings to major engine overhauls.
• Financial Guardianship: Manage the departments bottom line by implementing cost-control strategies and participating in the profit-sharing model driven by service results.
• Rapid Response Client Relations: Maintain transparent professional and ethical communication with clients handling conflict resolution with high emotional intelligence and diplomacy.
• Crisis Management: Respond effectively to shifting priorities and urgent service needs managing stress with composure during high-pressure situations.
• Safety & Compliance: Enforce strict PPE compliance and safety checklists managing all injury responses and WorkSafeBC reporting to ensure a zero-harm environment.
  

THE EXPERIENCE SKILLS AND COMPETENCIES YOU BRING:

You are a strategic self-aware and values-aligned leader. You dont just sit behind a desk; you understand the engine room because youve been there.

• Experience: Extensive years of senior leadership experience overseeing a broad range of marine service operations and technical teams.
• Non-Negotiable Industry Experience: Proven experience in the yachting industry is a must.
• Technical Mastery: Deep technical knowledge of marine engines (MAN Cummins Volvo Mercury) and systems (hydraulics electrical stabilizers). Solid understanding of service estimating and detailed scope development.
• Education: A bachelors degree in Marine Engineering Business Management or a related field is a plus though hands-on yachting experience remains paramount.
• Customer Satisfaction: The company prides itself on having more than 95% returning customers making the ability to maintain these loyal relationships a critical qualification.
• Digital Proficiency: Strong computer skills with experience using multiple management software scheduling tools and quality control systems simultaneously.
• Leadership EQ: Advanced communication and interpersonal skills including emotional intelligence relationship-building and the ability to manage conflict with diplomacy and integrity.
• Talent Architecture: Proven ability to recruit expert technicians annually and conduct quarterly 360 performance evaluations to prevent burnout and drive workforce development
• Personal Resilience: Personally resilient with the capacity to demonstrate a growth mindset and commitment to continuous leadership development.

• Operational Agility: Thrive in a fast-growth ecosystem seamlessly orchestrating workflows between Parts Sales and Canvas teams to navigate shifting priorities and urgent service needs.

WHAT IGNITION MARINE OFFERS:

• Opportunities for ongoing professional development and career advancement.
• The opportunity to work with a respected and established brand in the marine industry.
• Rewards for efficiency and leadership. With the commission structure based on monthly revenue targets your total compensation potential far exceeds base pay.
• A comprehensive benefits package with 100% company-paid health benefits.
• Holiday shutdown time-off in addition to vacation days.
• A fast-growing work hard play hard team that values loyalty harmony and high performance.
• Industry Leadership: Work with top-tier partners like MAN Honda Garmin and Azimut Yachts in an ISO 9001-accredited facility.

Commitment to an Equitable and Inclusive Workplace

We are committed to creating a diverse equitable and inclusive work environment. We encourage applications from people with relevant technical skills and who come from equity-deserving communities that have been structurally marginalized based on race religion nationality social or ethnic origin sex age disability sexual orientation gender identity and/or expression.

Accessibility

We strive to ensure that our online application system and recruitment process are accessible to individuals with different abilities and we have various accommodations available if you need them. If at any point during the application and/or recruitment process you require an accommodation please do not hesitate to reach out to us at

Required Experience:

Senior Manager