Management Analyst Associate Real Estate Tax Analyst

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

The Real Estate Tax Analyst is a professional support role within the City of Richmonds Real Estate Tax Unit specializing in real estate tax billing and property tax relief programs. Reporting to the Real Estate Customer Service Supervisor the incumbent provides substantive knowledge and professional support for programs related to real estate property taxation. This role requires the functional knowledge of basic accounting principles including double-entry accounting and the ability to accurately read and interpret journal vouchers financial statements and reports. This role provides outstanding customer service to ensure the accurate assessment and timely application of property tax relief measures and resolve taxpayer issues.

Key Responsibilities:

Real Estate Tax Relief Program Support:

• Review and analyze tax relief applications based on eligibility criteria and applicable local/state regulations.
• Work with tax relief applicants to ensure proper documentation submission in a timely fashion.
• Represent the unit at real estate related functions within the community regarding tax relief programs.

Real Estate Tax Billing Operations:

• Coordinate the execution of routine and ad-hoc processes within the Munis financial system to generate supplemental real estate tax bills based on property updates reassessments or policy changes.
• Perform detailed quality control and validation checks on generated bills and bill reports prior to mailing to ensure accuracy and compliance with all tax laws and departmental policies.
• Research and resolve complex billing discrepancies and adjustments identified during the quality control process or reported by taxpayers.

Customer Service & Issue Resolution:

• Serve as a primary point of contact to provide customer service and technical assistance to the public regarding complex real estate related tax billing questions and applicable relief programs.
• Effectively interpret and explain complex tax information to citizens and other non-tax experts.
• Utilize electronic ticket management system to effectively track and monitor customer related communications and escalations.

Data Management:

• Interpret and managing complex real estate related and financial data from internal and external collaborators and sources to maintain accuracy.
• Cross-reference and validate data from a variety of sources to ensure taxpayer accounts billing records and tax relief eligibility are up-to-date and accurate.
• Accurately enter and retrieve data from electronic systems and databases to support operational functions.

Operational Support & Policy:

• Interpret policies and procedures related to real estate tax operations.
• Assist with the development and editing of policies and procedures related to real estate tax billing and relief programs.
• Perform basic clerical functions such as filing correspondence and mail sorting as needed.

KNOWLEDGE SKILLS AND ABILITIES:
Knowledge (some combination of the following):

• General and special funds
• Electronic databases and related software applications
• Governmental accounting concepts
• Intermediate to advanced level mathematics and statistics as applicable to appraisal measures and assessment ratio studies
• Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat

Skills (some combination of the following):

• Analyzing and aggregating data
• Analyzing and interpreting manuals and operating procedures
• Assisting with special projects and programs
• Communicating with various internal and external departments effectively
• Communicating results of analyses and recommendations professionally and effectively with senior management and peers
• Conducting basic analyses
• Developing manuals and operating procedures as necessary
• Developing recommendations and reports
• Gathering and compiling data
• Maintaining records data and other information in department of focus
• Performing various administrative duties such as answering phones ordering supplies etc.
• Proofreading and editing
• Preparing and submitting documents related to focus area
• Working in a team environment
• Customer service
• Excellent oral and written communication

Abilities (some combination of the following):

• Multi-task
• Organize
• Plan
• Prioritize
• Problem solve
• Manage time effectively

• Some assignments may require a valid Drivers License with a satisfactory driving record and a valid Commonwealth of Virginia Drivers License within 30 days of hire.

• Bachelors degree in business/public administration or field related to assignment
• Two years of paraprofessional experience in area related to assignment such as assisting with program or project administration and management analysis
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

• A two year degree from an accredited institution
• At least two (2) years of customer service experience in a Real Estate environment
• At least two (2) years of experience utilizing an ERP system
• Intermediate Proficiency in MS Word and Excel
• Bilingual is preferred

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.

Physical Requirements and Working Environment:Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk hear and see; frequently reach and perform repetitive motions; and occasionally stoop kneel crouch stand walk push pull lift finger grasp and feel. The working conditions may not include environmental terms of the physical strength to perform the essential duties this classification is considered to be sedentary exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

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