Client Service Manager, Large Pharma
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
TheClient Service Managerplaysan importantrolein supporting IQVIAs largest pharmaceutical clients by ensuring strong operational execution commercial coordinationbusiness development supportand relationship management across key accounts. Working closely withtheAccount GTM and delivery teams theClient Service Managerfocuses onoverallaccount maintenancetoensure smooth day-to-day operations and client satisfaction.
This role serves as an apprenticeship and development pathway toward broader account leadership responsibilities offering hands-on exposure to strategic account planning commercial management and executive client engagement. TheClient Service Managerwill support multiple priority accounts serving as the connective layer between client teams IQVIAs internal functions and senior account leadership to ensure efficient execution and continuous value delivery.
Key Responsibilities
Sales and Account Strategy Support
- Partner with the Account sales community to support account planning pipeline management and sales strategy execution.
- Contribute to the development of proposals pricing models and client presentations by gathering insights data anddeliveryinputs.
- Track renewal cycles and potential new opportunities supporting pre-sales coordination and proposal development.
- Provide operational and commercial insights to inform go-to-market strategies and account growth initiatives.
- Help ensure alignment between sales strategy and delivery execution fostering seamless client handoffs and consistent messaging.
Client Relationship Support
- Serve as a key point of contact withnon-executiveclients.
- Build andmaintainrelationships withkey clientbusiness stakeholders.
- Support inmaintainingexecutive-level visibility by preparing reports updates and business reviews.
- Coordinate client communications ensuringtimelyresponses to operational inquiries and information requests.
- Serve asa reliable day-to-day contact for client stakeholders on contract billing and operational matters.
Account Operations & Commercial Management
- Oversee contract and commercial governance across Master Service Agreements Service Level Agreements Third Party Agreements and amendments coordinating with Legal Finance and Delivery teams.
- Track and analyze key account performance indicators revenue trends and forecasts to support business reviews and strategic decision-making.
- Prepare materials for quarterly business reviews (QBRs) and client meetings highlighting performance progress and opportunities.
- Monitor pricing models rate cards and revenue mechanics to ensure billing accuracy margin integrity and compliance with client agreements.
- Ensure CRM forecasting and pipeline data accuracy in alignment with internal governance and reporting standards.
- Collaborate with Sales Finance Legal and Delivery teams to improve workflows resolve billing or contract issues and enhance overall account operations.
- Identifyand drive opportunities to streamline account processes strengthen commercial rigor and elevate the client experience.
Qualifications & Experience
- Bachelors degree in Life Sciences Business Administration or related field; advanced degree preferred.
- 5years of experience in account management client operations or business development within the pharmaceutical life sciences or healthcare sector.
- Proven ability to manage contracting processesand client procurement relationships.
- Strong analytical organizational and problem-solving skills with attention to detail.
- Excellent communication interpersonal and relationship-building capabilities.
- Proficiencywith CRM platforms () and financial tracking tools.
- Comfortable working in a matrixed fast-paced environment with multiple internal and external stakeholders.
- Strong PowerPoint and Excel skills with the ability to synthesize data into actionable insights.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role when annualized is $73000.00 - $249600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
