Application Support Analyst

Position: Application Support Analyst

Location: Hybrid(Noida India)

Employment Type:Full-Time

Key Responsibilities

• Provide Level 1 and Level 2 support for Switchflys SaaS applications.
• Investigate and resolve incidents related to application functionality performance and integrations.
• Monitor production systems and alerts ensuring high availability and quick resolution of issues.
• Perform root cause analysis and document findings for recurring issues.
• Collaborate with engineering and QA teams to escalate and prioritize bugs or enhancements.
• Maintain knowledge base articles and support documentation for internal and client use.
• Participate in on-call rotation for after-hours support.

Required Qualifications

• 2 years of experience in application support technical support or a related field.
• Strong troubleshooting skills and comfort working with APIs logs and monitoring tools.
• Proficiency in SQL and ability to query databases for investigation purposes.
• Familiarity with cloud-based environments (e.g. AWS) monitoring tools (e.g. Datadog New Relic) and ticketing systems (e.g. Jira Zendesk).
• Strong communication skills and ability to work effectively with both technical and non-technical stakeholders.
• Attention to detail and a proactive approach to identifying and resolving issues.

Preferred Qualifications

• Experience supporting enterprise SaaS applications.
• Knowledge of the travel or e-commerce industry.
• Understanding of REST APIs and JSON.
• Scripting or automation experience (e.g. Python Shell).

Switchfly Core Values to consider for this position:

Customer Obsession:

Our commitment to customers is part of our DNA. We innovate on their behalf and treat them how wed want to be treated with care respect and dedication. Theres no greater reward than delivering a Wow to a thriving happy customer.

Bold and Fearless Innovation:

We think big act courageously and challenge ourselves daily. With curiosity and ambition we push boundaries to build the future one bold idea at a time.

Were looking for team members in India who share this mindset and are excited to make a meaningful impact.

Switchfly is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications merit and business needs without regard to race color religion age gender sexual orientation national origin disability status or any other protected status under applicable laws.

Information on Interviews:Switchfly will communicate directly with applicants using an @ email address and will never conduct an interview in a chatroom forum. During an interview Switchfly will not request any form of payment from the applicant or information regarding an applicants bank or credit card. Should you have any questions regarding the application process please contact us at

Required Experience:

Manager