Customer Account RepresentativePACE
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Bay Advanced Technologies an Applied Fluid Power subsidiary of Applied Industrial Technologies is currently looking for a Customer Account Representative/PACE to join our team in Austin TX. If youre outgoing customer focused and think you have what it takes Apply Today!
Come for the Job. Stay for the career.
Our company culture is friendly fun with healthy competition and rewards. Applied Industrial Technologies offers integrity inclusion and career advancement. Individual contributorship and ideas are encouraged and welcomed.
In addition to competitive pay includingbonus opportunities and all the benefits youd expect from an industry leader (401K insurance time off employee assistance etc.) you will also enjoy:
- A LASTING CAREER Career paths are available in customer service operations sales or management.
- Great work / life balance.
- Join a local team with company backing.
Your role:
Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. The effective and efficient processing of PACE inventory all customer order transactions and customer order inquires with minimal direct supervision. This will be accomplished by utilizing the company distribution software (P21) and the manufacturing software (M2M) along with various other software tools under the guidelines of company policies and procedures. Direct and frequent interaction with the Field Sales Representative responsible for the accounts including joint customer visits and contract pricing and inventory management. Serve as the contact for all PACE related functions.
Position responsibilities:
- Work with our largest customer to manage supply of product to support a consigned inventory program
- Coordinate with internal shipping logistics department to ensure customer satisfaction is met
- Coordinate with inventory control to maintain the integrity of inventory kept at the customer consigned locations
- Coordinate directly with customer representatives to resolve inventory issues and ensure customer satisfaction
- Perform PACE Cycle count electronically. This is typically done weekly to allow all parts to be counted up to 2 times per year. For this responsibility you will work directly with the customer and our Materials Manager
- Process sales orders for parts used by the customer which we call PACE pulls
- Check price and stock per customer request as required
- Interact with Outside Sales regarding contract quotes as required
- Check Voice mail messages and respond to customers
- Expedite PACE released parts that have back orders with the purchasing and production team
- Create and manage the PACE back order report daily
- Provide tracking information and/or proof of delivery when requested by the customer
Essential skills and experience:
- 2-4 years of work experience in a related field.
- General knowledge of sales order processing and standard inventory practices
- High percentage of work is computer related working with our ERP Customer ERP and Excel
- Good computer skills with knowledge of Windows Outlook Internet Explorer and Adobe including good keyboarding skills
- Advanced Excel knowledge and proficiency
If you have the ability to deal with customers on phones and in person have excellent interpersonal and communication skills are dependable and a self-starter with the ability to work independently this job may be for you!
You are required to have a High School Diploma or GED for this position. However an Associates Degree is preferred.
Founded in 1923 Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice convenience and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Just imagine getting lost in that warehouse. Applied Industrial Technologies distributes millions of industrial parts made by thousands of manufacturers. The short list includes bearings, power transmission components, hydraulic and pneumatic components, industrial rubber products, an ... View more
