Principal Consultant Digital Communications Engineer

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Principal Consultant - Digital Communications Engineer
A Digital Communications Engineer is responsible for the design analysis implementation and optimization of digital communication systems that transmit data reliably over wired and wireless channels. The role focuses on physical-layer signal processing communication algorithms and system performance under real-world channel impairments.
Responsibilities
Focused on supporting reliable real time customer communications in a fintech environment.
API Driven Communications:
Design and maintain APIs that trigger automated customer notifications (e.g. OTPs alerts reminders).
Omnichannel Messaging:
Manage SMS Email Voice (VoIP) and Push Notification channels to ensure consistent delivery and user experience.
Platform Reliability:
Maintain 99.9% uptime for communication gateways and routing services critical to customer authentication and transactions.
Security & Compliance:
Implement encryption privacy best practices and regulatory controls (e.g. TCPA PCI DSS data retention policies).
Contact Center Support:
Maintain and optimize IVR flows call routing and integrations with CRM/servicing tools.
Monitoring & Troubleshooting:
Run diagnostics and perform rootcause analysis for delivery issues (e.g. failed OTPs dropped calls).
Messaging Platforms : Experience with at least one major provider (e.g. Twilio or SendGrid).
Voice/Telephony : Understanding of SIP and VoIP fundamentals.
Cloud Services : Basic experience with AWS or Azure communication services.
APIs & Development : Ability to work with REST APIs; basic scripting in Python or .
Monitoring & Logs : Ability to troubleshoot using cloud logs and message delivery reports.
Networking Basics : Understanding of TCP/IP and DNS required for communication flow troubleshooting.
Qualifications we seek in you!
Minimum Qualifications
Regulated Industry Experience:
Exposure to fintech banking lending or similar compliance driven environments.
Strong Troubleshooting:
Skilled at identifying why specific communications fail (e.g. carrier rejection routing error).
Cross Team Collaboration:
Work closely with Product Security Engineering and Customer Support teams.
Documentation Discipline:
Able to maintain workflow diagrams routing logic and communication SOPs.

Preferred Qualifications/ Skills
Bachelors degree in Computer Science Telecommunications Electronics or related field.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.