Senior Manager, Global Cash Application – Service Delivery
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Key Responsibilities
Leadership & People Management
- Lead develop and manage a global team of1220 Tier 1 and Tier 2 Cash Application Analysts.
- Provide coaching performance management and career development to build a high-performing global shared services team.
- Ensure appropriate staffing workforce planning coverage model and rotation across time zones.
Operational Excellence & Daily Cash Application
- Oversee all day-to-day cash application activities for global operations ensuringtimely complete and accurate posting of:
- ACH wire transfers checks lockbox credit card payments etc.
- Processing of all credit/debit off-sets
- Multi-currency payments primarilyUSD and EUR
- Ensure compliance with internal controls audit requirements and corporate policies.
- Monitor daily unapplied/unidentified cash ensuring timely resolution.
Systems & Technology (HighRadius SAP S/4HANA)
- Serve as the functional expert forHighRadius Cash Application Automation (CAA) Cloud.
- Drive maximum auto-cash posting rates through system tuning rules configuration and analytics.
- Demonstrate working knowledge ofSAP S/4HANAas well as familiarity with HighRadiusCLS and DMS cloud systems.
- Assist in any UATs for future deployments and regression testing
Stakeholder Collaboration
- Engage regularly with regional Credit & Collections Senior Service Delivery Leaders across: Americas Europe & Emerging Markets
- Collaborate with the O2C Global Process & Transformation Cash Application Owner to evaluate design and implement process improvements and automation opportunities.
- Partner closely with:
- Corporate Treasury with bank accounts creation/updates and access
- Regional Accounting teams to align on cash posting standards processes as well as research & resolve and reconciliation issues
- Finance Systems & Tools team for Collaborate bank files interface issues
- Ensure clear concise and professional communication across global counterparts.
Performance & Reporting
- Track SLAs & KPIs adherence including auto-cash rate unapplied cash aging cash processing productivity processing timely & accuracy.
- Provide monthly and quarterly performance reporting to executive leadership.
- Identify root-causes and drive corrective actions for processing errors or system issues.
Qualifications & Experience
Required
- Bachelors degree in Finance Accounting Business or related field.
- Minimum10 years of cash application or O2C leadership experience with at least5 years in people managementleading medium-sized teams.
- Strong expertise withHighRadius CAA CloudandSAP S/4HANA.
- Demonstrated experience in global shared services or multinational environments.
- Excellent communication skills in English with ability to confidently interact with senior leaders across regions.
- Strong understanding oftreasury accounting and banking processes including multi-currency cash handling.
Preferred
- MBA in Finance or Accounting.
- Experience working with CLS and DMS cloud systems.
- Prior experience in process transformation automation or continuous improvement initiatives (Lean Six Sigma a plus).
Key Competencies
- Strong leadership and team-building skills
- Analytical mindset and process-improvement orientation
- Ability to manage complexity in a global environment
- High accountability ownership and customer-service mindset
- System fluency and comfort working in digital/cloud environments
Primary Objective
To maximize the value of theHighRadius CAA platformby increasing auto-cash posting rates globally reducing manual touchpoints and enhancing process efficiency in partnership with the Global O2C Process & Transformation function.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Required Experience:
Senior Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Discover Flygt's innovative submersible pump solutions for various applications, including wastewater, mining, and more. As a leading manufacturer of submersible pumps, Flygt offers reliable and efficient products for your pumping needs. Learn more at Xylem US.
