Infrastructure Operations Engineer
Share
Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
BridgePhase is a software engineering company focused on designing building securing and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. Our mission is to empower our clients and employees to realize their potential achieve amazing results and advance the mission of our Federal Government. We do this by providing an environment that fosters growth innovation collaboration and delivery excellence needed to achieve successful and lasting IT modernization. With BridgePhase federal agencies gain a trusted partner dedicated to delivering high-performing solutions that advance the nations most critical objectives.
BridgePhase is seeking anInfrastructure Operations Engineerto join our team supporting the Department of Homeland Security (DHS). This role provides Tier 3 operational support across both AWS cloud infrastructure and an enterprise Drupal-based information sharing platform combining deep infrastructure operations expertise with hands-on application and platform troubleshooting. The ideal candidate thrives in production environments excels at incident response and partners closely with development DevSecOps and security teams to maintain system stability performance and compliance. This is a remote position.
In this position you can expect to:
- Provide Tier 3 support for complex infrastructure and application-related incidents
- Monitor system health performance metrics application logs and infrastructure telemetry
- Troubleshoot and resolve production issues across AWS infrastructure and Drupal-based platforms
- Support AWS cloud services including compute storage networking and security components
- Investigate and diagnose performance bottlenecks resource constraints and configuration issues
- Support CI/CD pipeline operations and troubleshoot deployment or release failures
- Perform root cause analysis for recurring incidents and implement preventive measures
- Coordinate incident response and resolution with development DevSecOps security and infrastructure teams
- Execute routine maintenance tasks including patching scaling backups and system updates
- Support deployment activities and release verification in production environments
- Manage user support tickets and ensure timely resolution within SLA requirements
- Maintain and update technical documentation for operational procedures and known issues
- Implement and maintain monitoring alerts logging and automated health checks
- Support disaster recovery testing and business continuity planning
- Ensure compliance with federal security requirements and audit controls
- Interface with federal stakeholders on operational status issue escalation and resolution
- Collaborate with AWS support and third-party vendors for escalated technical issues
As with any technical environment the exact role responsibilities will evolve with the changing needs of our client. We are seeking versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.
Preferred Experience and Qualifications:
- At least 8 years of total professional experience with 5 years in infrastructure operations cloud engineering or production support roles
- Prior or current experience supporting government programs (GovCon experience required)
- AWS core services (EC2 S3 RDS VPC ELB/ALB CloudFront Route53)
- Cloud security services (IAM Security Groups KMS CloudTrail GuardDuty)
- Infrastructure monitoring and observability (CloudWatch Datadog New Relic or similar)
- Infrastructure as Code (Terraform CloudFormation Ansible)
- CI/CD pipeline operations (Jenkins GitLab CI AWS CodePipeline)
- Linux/Unix system administration and command-line tools
- Networking concepts (VPCs subnets routing VPNs DNS)
- Log aggregation and analysis (CloudWatch Logs ELK stack Splunk)
- Container technologies (Docker ECS EKS Kubernetes)
- Production incident management and escalation
- Troubleshoot complex issues under pressure in live environments
- Perform root cause analysis and implement long-term fixes
- Support security incident response and vulnerability remediation
- Execute change management and configuration control
- Maintain clear accurate technical documentation
- Work within ITIL or similar service management frameworks
- Federal security and compliance requirements (FedRAMP FISMA NIST)
- DevSecOps practices and automation tooling
- Backup recovery and disaster recovery procedures
- Web application architecture and performance optimization
- Database operations backup/restore and performance tuning
- Agile development and operations methodologies
- SLA management KPIs and operational reporting
- Hands-on Drupal experience including operational support troubleshooting or performance optimization
- AWS infrastructure engineering experience beyond operations (design modernization or large-scale cloud migrations)
- Experience supporting enterprise-scale or mission-critical information sharing platforms
- AWS certifications (Solutions Architect SysOps Administrator Security Specialty)
While weve outlined our ideal candidate we recognize that talent comes in many forms. If you dont check every box but possess a strong design aptitude a passion for creating exceptional user experiences and a drive to learn and grow we strongly encourage you to apply. We value designers who demonstrate curiosity adaptability and a solid foundation in user-centered design principles. If youre excited about the challenge of enhancing digital experiences for government agencies and are willing to dive into new technologies and methodologies we want to hear from you. Our team thrives on diverse perspectives and experiences.
About Our Company:
At BridgePhase our values shape our culture and guide our actions. We act with integrity honesty and respectearning trust and fostering collective success. We are critical thinkers and problem solvers driving innovation and positive disruption to solve hard challenges at speed and scale. Our work is characterized by courage compassion commitment and teamwork. We apply disciplined engineering principles and a proven agile approach to deliver flexible simplified durable and high-performing solutions with lasting impact. Additionally we invest in our communities through strategic charitable initiatives empowering our employees to make meaningful contributions to causes they are passionate about.
Our Benefits:
We pride ourselves on providing top-tier benefits that rival those found in larger organizations. Some of the perks our team enjoys include:
- Competitive compensation that reflects your skills and impact
- Multiple bonus programs rewarding performance company growth and employee referrals
- Flexible PTO with 20 days to use when you need them
- All federal holidays paid to help you truly recharge
- Paid sick leave because health always comes first
- 100% paid parental leave
- 401(k) with 6% match and no vesting period
- Top-tier medical dental and vision plans with low out-of-pocket costs
- Short- and long-term disability and life insurance included
- Pet insurance to support your four-legged family
- Annual professional development budget for training certifications and conferences
- Two paid community service days for causes that matter to you
- Social pod budget to connect with teammates wherever you live
Required Experience:
Senior IC
Key Skills
- Jenkins
- Ruby
- Python
- Active Directory
- Cloud
- PowerShell
- Windows
- AWS
- Linux
- SAN
- Java
- Troubleshoot
- Backup
- Puppet
- hardware
