Senior Manager Top of House Communications & Creative Lead (Hybrid)

The Capital One Card Top of House Communications & Creative team is responsible for all aspects of the Card businesss communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation of Capital One Card. Our purview includes Card-wide communications channels and campaigns as well as a full-service content and creative team that brings the story of Capital One Card to life on internal channels. We are communicators event planners project managers and multimedia experts and we are all storytellers. As a central team within Card Communications we are strategic counselors to our partners throughout the Card business.

We are seeking talented individuals to join our growing Card Communications team. This position requires exceptional judgment an ability to build relationships in a highly matrixed environment and a sustained focus on delivering results. Creative problem-solving an ability to read the data and the room and a passion for storytelling are all critical to success in this role. Empathy teamwork and a sense of humor are essential.

About the Role:

Were seeking a natural storyteller and connector to join the Card Communications team who will be responsible for delivering engaging and inclusive communications in support of our Card business strategy. Through a multi-channel approach youll inform and engage associates across the organization helping them stay connected to our business priorities and feel engaged as part of our inclusive culture. Youll partner closely with key stakeholders to uncover compelling story ideas deeply understand our associates and leaders needs by being insights driven produce engaging collateral for our internal communication channels and more.

Key responsibilities:

• Lead Card President-level forums speaking engagements videos and messages including The Quarterly and Card & Partner VP meetings. Bring your innovative creativity to help us amplify the Presidents voice through these forums with more interactive segments thoughtful slides and talking points and best-in-class email communications.

  • Support the planning preparation and execution of speaking engagements including intake requests briefing documents and collateral post event analysis etc.

• Lead our efforts to build out communication strategies in support of Associate Experience (AX) efforts. Partner closely with the associate experience lead and her team to understand the intent and translate the intent into best-in-class communications forums and touchpoints.

• Accountable for developing communications campaigns that deliver on US Cards associate experience strategy for new and/or large-scale associate experience efforts (i.e./ Activate Elevate Geo Strategy etc.) and cyclical campaigns (i.e./ Promotions Associate Appreciation Week Admin Day etc.)

• Develop end-to-end channel plans audience segmentation messaging production & measurement including post-campaign data

• Develop EC level executive messaging in support of Associate Experience initiatives and campaigns

• Lead the Creative team to build on evolve elevate and burnish the Card brand architecture to associates

• Proactively fuel and populate our communication teams editorial calendar with engaging collateral of mass relevance to all US Card associates and measure your performance and impact through analysis of communications metrics.

How you will collaborate with others/your key stakeholders:

• Lead Top of House Forums Speaking/Video engagements etc. consulting with Chief of Staff team as needed

• Partner with the Executive Communications team to deliver cohesive storytelling through our top of house communications channels.

• Partner with present influence and sell-through strategies/campaign plans/results to Card and Card Command Center leadership.

• Work effectively through project teams and other campaign leads

• Consistently report out on progress through compelling data visualizations that reflect our performance as a whole team and drive us towards actionable insights which will power our future.

• Consistently check in with other LOB teams to understand best practices share our own wins and conduct internal and external research.

Basic Qualifications:

• Bachelors Degree or military experience

• At least 6 years of experience in communications chief of staff or event and project management

• At least 3 years of client facing or consulting experience

• At least 3 years experience as a people leader

Preferred Qualifications:

• 5 years leading teams of communicators and/or chiefs of staff

• 5 years of client facing or consulting experience

• Exceptional problem solving and influencing skills

• Work experience achieving results with complex projects

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).