Sr. Technical Account Manager, Strategic Industries Global Financial Services

At AWS Enterprise Support were looking for a Sr Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data / Analytics Application-level services Networking Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWSs Enterprise Support organization youll have plenty of opportunities to develop your technical consulting operational and leadership skills. Youll work with talented cloud technologists whilst expanding your knowledge of AWS products. Youll also have the chance to receive mentor-ship and active support to achieve AWS certifications.

This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals - Financial Services Industrial and Manufacturing Media and Entertainment Telecom Healthcare and Life Sciences Energy and Utility and Automotive. This role is in the Financial Services vertical. Were looking for someone with experience in Financial Services domain to help our customers achieve operational excellence on AWS at scale. Youll provide strategic guidance to customers on the implementation and operations of AWS Services applying your knowledge of best practices to reduce operational risk increase governance and allow customers to get the most out of AWS.

The TAM is the centerpiece of value to our Enterprise Support customers working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation come join us!

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
Youll build solutions provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers understanding their business needs and technical challenges
Using your technical acumen and customer obsession youll drive technical discussions regarding incidents trade-offs and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Being part of a wider Enterprise Support team youll provide post-sales consultative expertise
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops brown bag sessions etc.

A day in the life
As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 10 years of design/implementation/operations/consulting with distributed applications experience
- 10 years of technical engineering experience
- Bachelors degree
- Experience in internal enterprise or external customer-facing environment as a technical lead

- Knowledge of of cloud based architecture cloud services and experience in customer facing roles
- Experience with AWS services or other cloud offerings
- Experience in external enterprise customer-facing role as a technical lead with strong oral and written communication skills presenting to both large and small audiences
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.