Procurement Coordinator (fixed term) Help Desk Team
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Essential Functions
Provide first-level support to internal customers by managing and resolving service tickets and requests in a timely and professional manner.
Act as the primary point of contact for users regarding ticket status request updates changes and issue resolution.
Ensure all requests and incidents are handled in accordance with company policies procedures and service level agreements (SLAs).
Accurately document issues actions taken and resolutions within the ticketing system.
Assist with investigating and resolving discrepancies or issues by coordinating with relevant internal teams when required.
Escalate complex or unresolved issues to appropriate support groups following defined escalation procedures.
Support continuous improvement initiatives by identifying recurring issues and opportunities to optimize help desk processes.
Maintain a high level of customer satisfaction through clear communication and effective problem-solving.
Keys to Success:
Education:
- High School diploma Bachelors degree or equivalent and relevant formal academic/vocational qualification or last year in process of acquiring Finance/Economics degree.
Experience:
- Previous experience that provides the knowledge skills and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education training and experience.
Knowledge Skills Abilities:
- Basic understanding of General Ledger concepts.
- Basic knowledge of Purchasing processes and industry-standard methodologies in Procurement.
- Proficiency in Microsoft Office programs.
- Strong organizational skills and the ability to manage multiple tasks simultaneously with a high degree of accuracy.
- Good written and oral communications skills.
- Ability to interact effectively with all levels of the organization and outside vendors.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
