IT Support Engineer

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

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Are you looking to launch your career in IT As an IT Support Engineer you will provide tier one support to internal users. We hold a high standard for the user experience. Expect to work in multiple SaaS tools and assist in day-to-day hardware requests. We are a fast-paced ever-evolving team and encourage ideas to make us better. This is an entry-level position perfect for anyone wanting to break into IT. We are willing to train the right person and provide them with the skills needed to succeed at Motive. The position is a full time onsite position in our Nashville office.

What Youll Do:

• Maintain and support hardware and software on devices and related equipment in a mixed Mac and PC environment
• Maintain and track IT equipment inventory onsite
• Respond to employee requests via our ticketing system for hardware and software assistance with thoughtful troubleshooting and employee coaching
• Provide live troubleshooting to employees in our urgent support Slack channel with a 1 hour SLA
• Perform troubleshooting and support for A/V equipment onsite in Nashville
• Create and update internal and employee-facing documentation
• Assist with the employee onboarding experience virtually and onsite as needed

What Were Looking For:

• 6 months to 2 years of IT or other support role experience
• Understanding of the basics of networking
• Strong troubleshooting skills
• Familiarity with our SaaS stack is a plus: Google Workspace Okta Slack Kandji Intune
• Familiarity with our hardware environment: Mac Windows Linux

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.