IT Service Desk Engineer 1

Job Title

Job Description

About People Inc.

People Inc. (formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration make decisions and take action. People Inc.s more than 40 iconic brands include PEOPLE Food & Wine Travel Leisure Better Homes & Gardens Verywell Allrecipes REAL SIMPLE Investopedia and Southern Living. People Inc. is based in New York City and is an operating business of IAC (NASDAQ: IAC).

Meredith India Services Private Limited (a People Inc. Subsidiary)

Based out of Bengaluru Meredith India Services Private Limited (a People Inc. subsidiary) partners across an array of functions. Product & Technology Analytics Research Finance Operations HR and Audit are some of our channels in delivering value to enable a scalable component and drive value to millions. Our teams work across disciplines to innovate challenge status quo and collaborate in fostering an ecosystem that promotes a culture of learning and growth. We strive to drive results for our company our customers our audiences and our People!

Our Core Values:

Champion Accountability

Respect

Expect Integrity

Act Now Not Later

Make it Matter

Job Summary

This individual contributor role acts as an interface between People Inc. internal customers and the Information Technology teams to troubleshoot and assist internal employees in the successful resolution of technological issues that may arise.

Roles & responsibilities

Assists domestic and international People Inc. customers in troubleshooting technical issues and questions related to:

• Desktop technologies such as Windows MAC OS

• Software tools such as Office 365 and Adobe Creative Cloud (CC) products

• Audio-Visual Equipment

• Ensures responsiveness and timely resolution of tickets raised

• Assigns unresolved issues to the appropriate support team for further support. Prioritizes and

• Escalates urgent requests to the appropriate team.

• Communicates with customers effectively to keep them informed and updated regarding the action

• Steps taken while providing information regarding the resolution time

• Ensure all issues are properly logged and update records and tickets as required

• Manage and maintain IT inventory

Mandatory Skills

• Bachelors in Engineering (B.E./ . Degree) with 2-4 years of experience

• Experience in troubleshooting Windows and MAC OS

• Experience in troubleshooting Office 365

• Basic understanding of Active Directory

• Good communication skills

Good to have Skills:

• Google Admin: Associate Google Workspace Administrator Certification

• Mac: Apple Certified Support Professional

• Slack: Certified Slack Administrator (Slack Certified)

• Okta: Okta Professional Certification

Designation: IT Service Desk Engineer 1

Working Hours: 6:30 PM to 3:30 AM IST

Location: Eco world Bengaluru Karnataka

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition the Company will provide reasonable accommodations for qualified individuals with disabilities.